- Ensure quality client service delivery to a broad range of clients
- Manage operational, planning, and delivery of OSD social programs
- Lead team of professionals in delivering social service programs
- Ensure services promote self-reliance and build independence

Requirements

- University degree in Social Sciences or Management
- Several years of successful leadership and experience at a supervisory/managerial level in social services programs
- Incredible people leadership skills
- Solid understanding of Employment Support and Income Assistance, Child and Family Wellbeing, and Disability Support Programs
- Excellent verbal and written communication skills
- Commitment to diversity and anti-racism in the workplace

Core Competencies

Demonstrates expertise in managing and delivering social service programs, with a strong focus on client service quality, team leadership, and promoting self-reliance. Possesses a deep understanding of Employment Support, Income Assistance,



Child and Family Wellbeing, and Disability Support Programs.

Highest-signal resume keywords

- Leadership Experience in Social Services
- Client Service Delivery
- Understanding of Employment Support Programs
- Communication Skills
- Commitment to Diversity and Anti-Racism

ATS Optimization Keywords

Hard Skills

- Social Program Management
- Operational Planning
- Program Delivery
- Self-Reliance Promotion
- Supervisory Experience

Soft Skills

- People Leadership Skills
- Verbal Communication
- Written Communication

Certifications & Qualifications

- University Degree in Social Sciences
- University Degree in Management

Industry Keywords

- Social Services
- Income Assistance
- Child and Family Wellbeing
- Disability Support Programs

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📌 Service Delivery Manager (City of Sydney)
🏢 Jobtailor
📍 City of Sydney