At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

About the opportunity

Join ourXplorEducationVertical asOnboarding Specialist inMelbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to theOnboarding Team Lead, you'll work closely with new customers as they transition to Xplor. You'll guide customers through their implementation journey, build robust relationships, coordinate multiple projects, and help customers achieve a confident and successful go-live. Your responsibilities will include:

- Manageend-to-end customer implementations simultaneously, coordinating timelines,milestonesand implementation activities over a typical 7–10 weekjourney to deliver a smooth transition toXplorwhile meeting customer experience,qualityand performance expectations.
- Build trusted customer relationships throughout thejourney bymanaging expectations,identifyingissues early -keeping customers engaged, informed andon track for a successfulgo-live.
- Coordinate data migration activities using Excel and our import tools, while developing strong product knowledge to guide customers through theXplorplatform, troubleshoot challenges, andrecommend best-practice use of theXplorplatform to support customers' day-to-day childcare operations.
- Collaborate with cross-functional teams, including Sales, Training, Account Managementand Support, to deliver a seamless customer experience.




- Independently manage multiple customersand your own calendar,demonstratingstrong organisational and project coordination skillswhilemaintainingaccuratecustomer records and documentation.
- Communicate professionally and effectively with customers,colleaguesand your team leadby providing regular updates, escalating risks whereappropriateand contributing to improvements across the onboarding team.

For this position, we offer a hybrid and flexible working model, where you’ll spend 1-2 days per week in our Melbourne CBD office and the rest is your choice to work in the office or work from home.

Qualifications

What would make me a valuable candidate?

We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

- 1-2 years of experience in an onboarding or implementation role, ideally in a similar SaaS or technology business
- Experience using a CRM to manage the onboarding/implementation process, ideally Salesforce
- Strong proficiency in Microsoft Excel or data management
- Excellent written and verbal English skills
- Exceptional relationship-building skills with a confident phone manner and active listening skills
- Ability to communicate complex ideas in ways that are easy to understand
- Empathic, emotionally intelligent, and driven to provide an outstanding customer experience
- Must be an Australian citizen or have eligibility and documentation demonstrating your right to work Australia

At Xplor,



we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

- Unparalleled opportunities to learn and accelerated career development
- A collaborative, team environment with people who truly love what they do
- Paid Parental Leave benefit programs
- Unlimited access to Linkedin learning, 10% of your time devoted to growing you and your career, and further support to help you grow
- Access to mental health support

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions.Find our Candidate AI Usage guidelines here .

Xplor isdedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Good to know

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📌 Onboarding Specialist (Software) (Melbourne)
🏢 Xplor
📍 Melbourne