Hellmann Worldwide Logistics is one of the largest international logistics providers. With our high-performance products Airfreight, Seafreight and Contract Logistics, we always offer the right solution for the complex logistics requirements of our customers.

Hellmann remains a family business 150 years after its foundation and is represented by a worldwide network and we are looking to add forward thinking individuals who will continue to grow and develop with us.

Your New Role

We are looking for a dedicated, energetic and experienced APAC 4PL Service Delivery and Solution Manager to join our team on a full time basis located in our Melbourne office.

Bring your flexible, Can-Do attitude to work every day and enjoy being part of an amazing team. As well as having experience in a similar role, some responsibilities include, but are not limited to:

- Professional and efficient coordination of the assigned customers.
- Ensure the right service performance delivered as basis for business retention and growth.
- Define service performance and manages customer expectation.
- Customer interface for quality and service delivery review topics.
- Build and maintain good relationship with customers and their suppliers.
- Take lead and prepare the regular service review.
- Support 4PL cross geographical upselling opportunities.
- SOP adherence and maintenance.
- Ensure KPI’s, customers’ SOP, SLA, and company’s procedures compliance.




- Support on the operational procedures’ review and systems implementations.
- Consistently drive data quality, service levels, KPI performance and productivity improvement.
- Provide monthly market condition overviews and analyses impacting customers business.
- Closely coordinate with the control tower team to ensure operational excellence across all geographies.
- Leading and support any new projects.

What You Need

We will help you be successful in this role. To start you will need:

- Strong supply chain / 4PL background is mandatory
- Experience of continuous improvement project in a supply chain context, analytical skills
- Customer facing and stakeholder management
- Experience in business development support, solutioning

Your professional presentation and communication skills, along with true passion for providing exceptional customer experiences will play a major role in achieving success, both professionally and personally.

What You’ll Get In Return

Not only will you be joining an amazing and supportive business that provides the best Freight & Logistics services, you will also get:

- A competitive remuneration package
- Bonus structure
- Strong and supportive leadership team

If you are an experienced APAC 4PL Service Delivery and Solution Manager who thrives on delivering exceptional customer service and growing & developing our business, then we want to hear from you!

Hellmann Worldwide Logistics is an equal opportunity employer.

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📌 4PL Service Delivery Manager (Melbourne)
🏢 Hellmann Worldwide Logistics
📍 Melbourne