Newstead, Brisbane, Australia | Posted on 04/10/2026

Job Description

Level 1 IT Support Officer

Newstead Head Office (Brisbane-based role)

Full‑time | Monday–Friday | 8:00am – 4:00pm

The Opportunity

We’re looking for a Level 1 IT Support Officer to join our growing team at RESINC Solar & Batteries.

This is a hands‑on, fast‑paced role where you’ll be the first point of contact for all technology and system support across the business , ensuring our teams remain productive and operational at all times.

Working closely with our Business Systems Manager , you’ll play a key role in service desk management, onboarding, system support, and documentation, helping drive efficiency and consistency across the business.

What You’ll Be Doing

Service Desk & Support

- Monitor and respond to incoming support requests, logging and prioritising tickets in line with SLAs
- Resolve standard user issues including access, permissions, and basic troubleshooting
- Escalate complex issues with clear documentation and context

Workplace Technology

- Provide support across laptops, phones, headsets, and peripherals
- Troubleshoot connectivity and device‑related issues to minimise downtime
- Coordinate with vendors where required for hardware or support issues

User Access & Onboarding

- Setup new starters with full system access from day one
- Manage permissions, roles, and access control
- Handle off‑boarding processes, ensuring all access is revoked and equipment tracked

System & Admin Support

- Perform routine system updates and data corrections
- Monitor system alerts and proactively flag issues
- Support testing and rollout of system changes

Documentation & Process





- Maintain and update the IT knowledge base and SOPs
- Document all support interactions in line with ISO standards
- Contribute to improving processes and reducing repeat issues

Requirements

What Success Looks Like

- High percentage of tickets resolved within SLA (target 90–95%)
- Fast response times (within 60–90 minutes during business hours)
- Minimal backlog of unresolved tickets
- Accurate onboarding with all users ready from Day 1
- Positive internal feedback from team members on support quality

What We’re Looking For

Must Have:

- Experience supporting end users across systems and devices
- Basic understanding of networking, user access, and troubleshooting
- Strong communication skills (especially with non‑technical users)

Entry level (0–2 years experience) $55,000 – $65,000 + super

Mid range (2–4 years experience) $65,000 – $75,000 + super

Nice to Have:

- Experience with CRM/ERP systems (e.g. Zoho or similar)
- Exposure to ticketing systems and remote support tools
- Experience with knowledge bases or documentation platforms

You’ll Be Someone Who

- Has a strong problem‑solving mindset
- Stays calm under pressure and manages competing priorities
- Communicates clearly and professionally
- Has high attention to detail (especially with access and setup)
- Takes ownership and follows through to resolution

Why Join RESINC Solar?

- Join a fast‑growing, industry‑leading solar company
- Work within structured systems and clear processes
- Gain exposure to modern business systems (Zoho suite + internal tools)
- Be part of a supportive, high‑performing team setting
- Opportunity to grow within IT, systems, and operations

#J-18808-Ljbffr

📌 Level 1 IT Support Officer (Brisbane City)
🏢 Resinc Solar
📍 Brisbane City