Location: Bendigo - Victoria, Mode: Hybrid

We are looking for a agile outgoing individual that loves interacting with people and contributing to a team. This role's core focus will be to provide support to clients in their everyday use of our health information management software products and help create documentation and other training material to further enhance the support experience for our clients.

This role does not require technical knowledge, product training will be provided.

The Role Involves

- Providing support to customers via phone, email, or online chat
- Troubleshooting and resolve issues related to our products and services
- Onboarding new clients
- Staying abreast of emerging product features
- Documenting customer interactions and issues in the support management system
- Participating in the product improvement process
- Creating and updating product documentation & media
- Running client webinars and product demonstrations
- Participating in the product testing process

The position involves contact with clients face-to-face online, by phone and by email, as such, good communication, customer service and time management skills are essential.

Hybrid working environment.

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📌 Client Success Specialist (Greater Bendigo City)
🏢 Fixus Technologies
📍 Greater Bendigo City