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The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre seeking to excel across all spheres of clinical care, research and education. We have the largest cancer research enterprise in Australia and provide treatment to about 40,000 people with cancer each year.We aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting top talent and providing the best possible cancer care for our patients.

YOUR ROLE IN OUR FUTURE

- 12-month fixed term, full time position
- 80 hours per fortnight with monthly ADOs
- $69,438 to $76,764 base + salary packaging + super + 5 weeks annual leave

About the team

Victorian Department of Health has endorsed the initiative to restructure existing public pathology by bringing together laboratories into pathology networks operating under a lead Health Service.

Pathology services from the Royal Melbourne Hospital, Peter MacCallum Cancer Centre, the Royal Women’s Hospital and the Royal Children’s Hospital will transition to a single pathology service. This creates an exciting prospect to strengthen the scope, scale and reach of pathology services across the Parkville precinct to benefit all Victorians.

This role will transition to the new lead health service for pathology services once determined.

About the role

The successful incumbent will provide support to the Pathology Business Manager, to ensure effective and efficient Pathology Billing, accounts receivable, accounts payable and end of month reporting. They will support the Business Manager to meet targets according to departmental policies and procedures and contribute to their continuous improvement and other revenue improvement initiatives.

About you

You will be customer focused and provide a high standard of service and support to staff and patients, with a demonstrated ability to work well in a sensitive/high volume environment.

You'll bring with you:

- Experience and good working knowledge of billing/invoicing and debtor collection Computer literacy skills (Word, Excel) and knowledge of billing and finance systems; including skills in LIS.
- Ability to demonstrate a high level of data integrity, accuracy and attention to detail.
- Ability to work autonomously to achieve pathology financial targets.
- Analytical and problem-solving skills.
- Ability to adapt to change and new processes.
- Effective communication skills with ability to develop and maintain positive professional relationships with various hospital personnel across a range of organisational directorates.
- Excellent interpersonal, communication and negotiation skills.

We offer a range of benefits which support our people both personally and professionally, including:

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program




- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading, purchased leave options & ADOs
- Flexible, hybrid working practices

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

All appointments are made subject to a satisfactory police check and may include vaccination requirements.

If you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

Hiring Manager: Joyce Seria

Contact Number:

Applications close: 11:59pm Thursday 6 August 2026

Position Summary

The successful incumbent will provide support to the Business Manager, to ensure effective and efficient Pathology Billing, accounts receivable, accounts payable and end of month reporting. They will support the Business Manager to meet targets according to departmental policies and procedures and contribute to their continuous improvement and other revenue improvement initiatives. There will be an expectation that this person will provide best based practice, and they will adhere to Peter Mac Policies and Procedures.

Health and Allied Services, Managers and Administrative Workers Classification

Classification or Salary Range

HS2 year 1-5

Category C: Position within a non-clinical setting.

Key Relationships

Internal

- Pathology Admin and CSR Department
- Business / Finance/ Administrative / IT Staff/ People and change Nexomics
- Medical, Scientific and Nursing Staff

External

- External Administrative, Scientific and Medical Staff as required

Skills

- Knowledge of Medicare (MBS), Private Health Insurance, Compensable and Medicare Ineligible funding requirements
- Experience and good working knowledge of billing/invoicing and debtor collection.
- Computer literacy skills (Word, Excel) and knowledge of billing and finance systems; including skills in LIS
- Ability to demonstrate a high level of data integrity, accuracy and attention to detail.
- Ability to work autonomously to achieve pathology financial targets
- Analytical and problem-solving skills




- Ability to adapt to change and new processes
- Effective communication skills with ability to develop and maintain positive professional relationships with various hospital personnel across a range of organisational directorates
- Excellent interpersonal, communication and negotiation skills
- Customer focused and provides high standard of service and support to staff and patients
- Works well in a sensitive/high volume environment
- Demonstrated commitment to continued improvements and change
- Familiarity with receipting and other deposit management tasks

Desirable Requirements, but not essential

- Experience in public health sector
- Experience using Auslab

Certifications, Licenses & Registrations

Key Accountabilities

1. Support the Pathology Business Manager for accurate generation of pathology invoices (patient, Medicare, Health Fund and Corporate)

- Contribute in achieving Pathology Revenue target
- Ability to prepare billing information and provide advice including understanding of Rule 3 as well as PEI and non-MBS billing rules
- Ability to generate Medicare, Healthfund, Interhospital and various Patient billing
- Ability to troubleshoot invoice issues and queries from pathology and finance staff.
- Ability to investigate and resolve any issues related to patient/customer queries
- Ensure timely and accurate generation of pathology invoices with relevant supporting documentation.
- Errors and Rejections from Medicare & Health Funds are addressed and rebilled in a timely manner
- Provide support to the Pathology Business Manager to identify pathology rates and coning rule.

2. Timely follow-up of unpaid invoices

- Follow up and collection of outstanding invoices in a timely manner adhering to KPI set by Pathology Business Manager.
- Debtor days and outstanding debtor amounts to be met as per set targets

3. Process adjustment, write off and refunds

- Provide support for the Pathology Business Manager for invoices requiring adjustment, write off and refund within agreed financial delegations
- Liaise with Finance to process credit notes, write offs and refunds

4. Process incoming invoices ensuring all Finance AP processes and procedures are adhered to

- Under the direction of the Pathology Business Manager, ensure all invoices received by Pathology are processed timely and accurately and liaise with Finance to ensure payment is completed in line with Finance processes and procedures

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

- Peter Mac offer a range of advantages which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.

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📌 Billing Support Officer - Pathology (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne