Company Overview

Experian is a global tech company and leader in data and analytics. Ready to make a difference? We are passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We are a constituent of the FTSE 30 and for more than 125 years we have helped economies and communities flourish – and we are not done. Discover the unexpected – our 22,000 amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We invest in the future through new technologies, experienced people and innovation so we can help create a better tomorrow. To do this we employ big‑thinkers that share our purpose.

Job Overview

This is an exciting and fast‑paced client‑facing opportunity within our Go‑To‑Market (GTM) function in Experian Australia & New Zealand. Experian places clients and consumers at the heart of everything we do. We help them to make the most of their data and realise their goals by ensuring quicker, smarter decisions using our technology, data, analytics and expertise.

Our Customer Success team plays an integral part in maintaining and growing our key clients across A/NZ. Working across our Software Solutions, Credit Bureaux, Open Banking and Fraud & ID businesses, we advise and guide clients using Experian products from the point of sale onward. The sale is the start of the relationship, not the end: our CSMs help clients adopt our data and solutions widely, realise value faster, stay healthy and renew with confidence.

Desired Skills

- Authenticity,



to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
- Confidence and strong interpersonal skills to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and drive user adoption

Responsibilities

- Relationship Management: Build and maintain strong, long‑term partnerships with key clients as the post‑sale owner of the relationship.
- Strategic success planning
- Developing tailored success plans aligned to client goals and business outcomes
- Increase and track adoption of Experian's GTM solutions, including expanding use cases through networking within your accounts and presenting business reviews and success metrics to senior stakeholders
- Maintain a strong commercial focus on retention and growth by surfacing expansion signals, passing them to the Sales or Client Executive team, managing client health and risk, triggering mitigation plays, and preparing renewal stories
- Strive for operational excellence by coordinating across Sales, Product, Delivery, Support, Consulting and Billing,



ensuring commitments move forward and clients experience "one Experian"

Qualifications

- 5+ years of experience in Customer Success, Account Management or client‑facing roles
- Background in credit data/bureaux, open banking, fraud & identity, SaaS, data or enterprise technology solutions (preferred)
- Proficiency in using a CRM platform such as Salesforce and AI tools like Gong, Claude, CoPilot and ChatGPT, as well as Microsoft Office (PowerPoint, Excel)
- Experience solving enterprise technology and data challenges
- Up‑to‑date with industry trends, curious and eager to learn in a fast‑paced environment

Benefits

- Novated Leasing & Salary Packaging
- Great compensation package and bonus/commission plan
- Core benefits including Experian shares discount and wellness program
- Versatile work environment, hybrid model
- Flexible time off including volunteer time off, personal leaves and paid holidays
- 17 weeks of paid parental leave, family care leave and up to 5 days study leave

Equal Employment Opportunity Statement

Experian is proud to be an Equal Opportunity and affirmative action employer. Innovation is a critical part of Experian's DNA and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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📌 Customer Success Manager – GTM (North Sydney Council)
🏢 Experian Asia Pacific
📍 North Sydney Council