- AO3 Maintenance Support Officer
- QLD Government
- $51.12 per hour + superannuation
- Initial Contract: 27 July 2026 – 2 October 2026 + highly likely ongoing contract extension

About the Role

We are seeking a motivated Business Support Officer to join a busy Maintenance Response Centre in the North Queensland region. This role is ideal for someone who enjoys helping customers, managing administration tasks and working in a fast‑paced environment where service delivery is key.

You will be responsible for answering incoming calls, coordinating customer requests, maintaining accurate records and providing high‑quality administrative support while working towards performance targets and service standards.

Key Responsibilities:

- Provide efficient, professional and high-quality customer service to customers and stakeholders.
- Answer incoming calls and respond to property maintenance-related enquiries.
- Accurately update information systems, records and databases.
- Raise work orders.
- Prepare and maintain documents, reports and correspondence.
- Effectively manage competing priorities in a fast‑paced setting.
- Work within established KPIs and performance measures.




- Apply strong interpersonal skills to manage challenging conversations, negotiate outcomes and resolve disputes where required.
- Undertake general administrative duties and support functions as required.

About You

To be successful in this role, you will demonstrate:

- Previous experience in a customer support, contact centre, or call centre environment.
- Intermediate proficiency in Microsoft Excel and Word (essential).
- Maintenance or property maintenance knowledge will be highly regarded.
- Strong administration and organisational skills.
- Excellent customer service and communication skills.
- High attention to detail and accuracy.
- Ability to work independently and learn new processes through on‑the‑job training.
- Ability to think outside the square and resolve issues efficiently.

Apply

If you have strong customer service skills, administration experience, and thrive in a busy environment, we would love to hear from you! Submit your application below. Alternatively, email Louise Clark at | Please reference JobID -

#J-18808-Ljbffr

📌 Maintenance Support Officer (Townsville)
🏢 empire group
📍 Townsville