Administrator - Client Management System

As the Administrator – Client Management System (CMS) at Rise, you'll help keep our Client Management System running smoothly and support staff to confidently use the system in their day‑to‑day work. You’ll be joining at an exciting time as we migrate to our new AlayaCare system.

This is a full‑time, fixed‑term position covering a parental leave period and ending 21 May 2027. You will be based at our Helen’s Place Office (Middle Swan) with work‑from‑home flexibility.

Responding to CMS support requests and HelpDesk enquiries.

Troubleshooting and resolving system issues.

Escalating complex technical issues when needed.

Training staff to confidently use the CMS.

Managing user access and permissions.

Maintaining system documentation, guides, and work instructions.

Supporting system integrations and functionality.

Preparing monthly reports for internal customers.

Collaborating with teams across Rise to deliver great system support.

Here at Rise, we nurture potential, but we do need you to have a few tricks up your sleeve including the following:

- Experience working with Client Management Systems
- Confidence troubleshooting and resolving system issues
- Experience supporting and administering business applications
- Great communication skills with a helpful,



customer‑focused approach
- Understanding of system security and access controls

Formalities (The serious stuff!)

Appointments to this position will be subject to a national police clearance. Costs for current checks will be covered and/or reimbursed by Rise.

Why you should be part of Rise

For more than 40 years, Rise has been supporting over 5,000 people across our community, including young people at risk, those experiencing mental health challenges, people with disability, and older people.

When you join Rise, you’ll be welcomed into a culture that celebrates achievements and provides plentiful support. You can enjoy generous salary packaging options of up to $15,900 per year (plus $2,650 for meals and entertainment), HBF corporate health discounts, journey cover insurance, and access to our employee assistance program.

We’re proud of our genuine diversity, we want you to bring your true self to work and encourage applications from people of all backgrounds and identities, including those living with disability, Aboriginal and Torres Strait Islander peoples, and members of the LGBTIQA+ community.

Have more questions? Contact ***********@risenetwork.com.au who will be happy to help!

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📌 Administrator - Client Management System (City of Swan)
🏢 Rise
📍 City of Swan