Location: Tweed Heads, NSW, AU

About The Opportunity

Join the WesTrac team as a Parts Sales Coordinator at our Tweed Heads branch! We’re on the lookout for a dynamic and motivated individual to be the face of our parts sales operations.

In this role, you will be at the forefront of our part sales operations and will work closely with our sales and service teams to maintain high levels of customer satisfaction and support the overall success of the branch.

This is a fantastic opportunity for those passionate about the heavy machinery industry and eager to grow their career with a leading company. At WesTrac, we value teamwork, innovation, and a commitment to excellence. We’re open to part‑time roles and job share arrangements.

Key Responsibilities

- Provide exceptional service to customers by managing inquiries, processing orders, and ensuring timely delivery of parts.
- Collaborate closely with sales and service teams to maintain high levels of customer satisfaction and support branch success.
- Handle inbound order calls, process data, and interpret parts requirements.
- Follow up on customer inquiries to meet their needs.
- Conduct regular stocktakes and assist with warehousing duties, including picking, packing, and dispatching parts.

Skills & Experience

- Previous experience in a high‑level customer service role.
- An aptitude and interest in technical/industrial products/services.
- Problem‑solving skills and the ability to manage multiple tasks.
- Intermediate computer literacy skills – MS Office and internet‑based applications.




- Excellent communication and interpersonal skills with the ability to effectively liaise with customers and a diverse range of team members.
- Positive attitude and passion to deliver the best outcome for the customer every time.
- Zendesk and Cisco Experience Highly Regarded.

Why Join WesTrac

- 12 weeks paid parental leave + income protection
- Solid job security with long‑term career pathways
- Flexitime, RDOs & purchased leave (up to 5 weeks p.a.)
- Training & career progression via the WesTrac Institute
- Fitness Passport (family included) & health & wellbeing support
- 600+ retail, travel & lifestyle discounts + CAT tool discounts
- Refer a mate & earn up to $3,000
- Free parking, onsite café & extra perks at select sites

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat technology and future‑focused capabilities. As one of the world’s largest authorised Cat dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

Successful applicants will be required to complete a satisfactory National Criminal History Check and a Pre‑Employment Medical as part of the Recruitment Process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

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📌 Parts Sales Coordinator (Tweed Heads)
🏢 WesTrac Cat
📍 Tweed Heads