Role Overview

Lead the strategy, design, and implementation of ServiceNow ITOM solutions, ensuring robust Discovery, accurate CMDB, real‑time visibility, and automated operations across the enterprise IT landscape.

Responsibilities

- Drive end‑to‑end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
- Architect scalable ITOM solutions aligning with infrastructure, cloud, and network strategies.
- Ensure CMDB health, dependency mapping, and service‑level visibility.
- Implement monitoring and event integrations (SolarWinds, Dynatrace, AppDynamics, Zabbix).
- Lead automation using Flow Designer, Orchestration, and IntegrationHub.
- Govern ITOM standards, MID Server strategy, and data quality frameworks.
- Mentor developers and analysts and work closely with infrastructure, cloud, and DevOps teams.

Advantages

- Income Protection Insurance
- Paid Parental and Volunteer leave
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
- Health Insurance Discount and Well‑being Program
- Access to fitness and gym memberships
- Salary packaging and novated leasing

About the Employer

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction.



Our always‑on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale supported by a culture rooted in care, inclusion, and excellence.

About the Candidate

- 7+ years of ServiceNow experience with deep expertise in ITOM suite.
- Hands‑on experience with Discovery patterns, probes, sensors, identification rules, and reconciliation.
- Strong knowledge of CMDB data models (CSDM) and service dependency mapping.
- Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP).
- Strong scripting skills in JavaScript, API integrations, and troubleshooting.
- Certifications: CSA mandatory; CIS‑Discovery, CIS‑Event Management or ITOM Specialist preferred.

Preferred

- Experience authoring ITSM policies, SOPs, standards, operational models, runbooks, and training assets.
- Hands‑on expertise as a ServiceNow power/expert user across ITSM and ITOM modules.
- ServiceNow admin capability is a beneficial extra but not required.
- Practical experience with CMDB governance, service mapping, CI lifecycle management, and data quality improvement.

Additional

- Experience working in large projects.
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and problem‑solving skills.

Benefits (AU)

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well‑being (AU).

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