ServiceNow Developer – Australian Payments Plus – Sydney, NSW, AU

Role Seniority: mid level

The Role

As a ServiceNow Developer, you will enhance and evolve AP+’s ServiceNow platform to deliver secure, reliable, and user‑centric IT services. You will design, configure, and maintain ServiceNow capabilities, translate business requirements into scalable solutions, support controlled releases, and continuously optimise the platform to remain stable, accessible, and aligned to a contemporary payments organisation.

Key Outcomes the Role Will Own

- Design, develop, and maintain ServiceNow applications, workflows, integrations, and platform capabilities that deliver reliable, high‑performing IT services.
- Configure and optimise the ServiceNow platform to improve availability, stability, performance, and user experience.
- Deliver platform enhancements and software releases through robust change, release, and deployment practices that minimise operational risk.
- Partner with stakeholders to gather, analyse, and prioritise requirements, translating business needs into scalable ServiceNow solutions.
- Support service acceptance activities by ensuring solutions meet quality, security, governance, and operational readiness standards before deployment.
- Drive continuous improvement by identifying opportunities to automate processes, simplify service delivery, and enhance the end‑user experience.
- Monitor platform health, investigate issues, and implement sustainable solutions that improve operational resilience and service performance.
- Champion best practice across ServiceNow development, user experience, accessibility, security,



and platform governance while contributing to AP+’s technology maturity.

Required Experience

- Demonstrated experience developing, configuring, and supporting ServiceNow Platform capabilities (e.g., ITSM, ITOM, CSM, IRM, SIR, CSDM, EC, Source to Pay) including playbooks, workflows, forms, catalogue items, UX design, integrations (API and eBonding), and platform administration.
- Strong understanding of IT Service Management processes and experience working within structured service delivery environments.
- Proven experience delivering software releases, change management, and deployment activities using controlled governance and operational practices.
- Experience translating business and user requirements into practical, scalable technical solutions with a strong focus on usability and customer experience.
- Knowledge of ServiceNow platform configuration, system performance optimisation, integrations, and troubleshooting.
- Experience working collaboratively with cross‑functional technology teams across the software delivery lifecycle.
- Understanding of user experience, accessibility, security and service acceptance principles, ensuring solutions are fit for purpose and operationally ready.
- Relevant tertiary qualifications in Information Technology, Software Engineering or related discipline; ServiceNow Administrator/Developer and ITIL Foundation certifications are highly regarded.
- ServiceNow AI experience is highly regarded.

EEO Statement

We want to remove all barriers to inclusion. If you need advice or support with your application, we are here to help. Please reach out to .

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📌 ServiceNow Developer (City of Sydney)
🏢 Hatch
📍 City of Sydney