Exceptional Hospitality Starts with You

At Hilton, we believe hospitality begins long before a guest checks in. It starts with the person who answers the phone, responds to an enquiry, and creates confidence that they've chosen the right hotel.

Job Description

As a Reservations Agent, you'll play an important role in shaping our guests' journey from their very first interaction. You'll combine outstanding customer service with commercial awareness to convert enquiries into confirmed bookings, maximise revenue, and create exceptional experiences that reflect Hilton's promise to spread the light and warmth of hospitality.

Working closely with our Commercial and Front Office teams, you'll build lasting relationships with returning guests, corporate clients, and Hilton Honors members while ensuring every reservation is handled with care, accuracy, and professionalism.

Discover Your Next Destination

Located in the heart of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm hospitality. Just moments from Elizabeth Quay, Brookfield Place, and the city's premier business and entertainment precincts, the hotel offers exceptional dining experiences, stylish accommodation, and outstanding service. As part of Hilton's flagship hotel in Western Australia, you'll have the opportunity to build a rewarding career while creating memorable experiences for our guests every day.

A World of Rewards

- Enjoy the convenience of a fully provided and laundered uniform
- Complimentary fresh and healthy meals while on duty
- Personalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton
- Make a meaningful impact through our award‑winning Corporate Responsibility programmes – learn more (Responsible Business | Travel with Purpose | Hilton TWP)
- Go Hilton Team Member Travel Program – enjoy heavily discounted hotel stays from as little as $70 per night across the globe
- Fitness Passport – access a wide network of gyms and fitness centres




- Up to 25% off Food & Beverage across participating outlets
- Year‑round recognition programmes celebrating your contributions and achievements
- Wellbeing initiatives to support your mental and physical health

Responsibilities

- Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world
- Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations
- Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service
- Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area
- Accurately process reservations, maintain data integrity, and support occasional front office duties as needed
- Maximise room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member.

Passion for spreading the light and warmth of Hospitality.
Integrity – Actively doing the right thing.
Leadership – Inspiring others.
Teamwork – Drives best outcomes.
Ownership – Accountability.
Now – Urgency and discipline in every moment.

Minimum Qualifications

- Minimum of 12 months of full Australian working rights (sponsorship is not offered)
- Physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance)
- Robust interpersonal, verbal, and written communication skills with a warm, professional demeanor
- Proven organizational and administrative abilities with excellent time management
- Ability to multitask, stay detail‑oriented, and deliver high‑quality work under pressure
- Self‑motivated and adaptable; able to work independently and as part of a team
- Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications
- Prior hospitality experience and fluency in English are advantageous

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📌 Reservations Agent (Part-Time) (Perth)
🏢 Hilton
📍 Perth