Skills: Active Directory, Office 365, ITIL, ServiceNow.

Location: Sydney

Duration: Permanent

We at Coforge are hiring for IT Support Specialist in Sydney with the below skills;

Skills

- Understanding of ITSM process
- Understanding of Ops Ram and Service Now
- Hands on experience of Active directory, Exchange, O365 (new user ID creation) etc.
- Experience: Minimum 2-4 years of Relevant Data Analyst Experience

RESPONSIBILITIES

- Good understanding of Laptop, desktop, software, imaging & Printers etc.
- Build and maintain good understanding stakeholder relationships.
- Understand business priorities, impact, and urgency across all areas.
- Coordinate with 3rd Party vendors for delivery of IT equipment.
- Escalate issues to vendors, and work towards resolution e.g., Kiosks, Scanners, Printers etc.

ITIL

- Ensure ITIL practices are followed by team.
- Good understanding of incident management P1,P2,P3,P4
- Should know Request, changes, problem management.
- Should know the on-call process while raising the critical issues

General

- Communication skill via phone, email, and live chat.




- Ensure that best practices and standards are followed.
- Identifying the areas of improvement and implement them within timelines.
- Initiate, demonstrate, and assume ownership of improvement areas of functionalities.
- Follow established guidelines, processes, design standards and enterprise development.
- Proactively identify opportunities to improve IT processes and procedures to enhance end user experience and operational efficiency.
- Participate in IT projects and initiatives as assigned, providing technical expertise and support as needed.
- Manage hardware stock level, and order IT equipment as required.
- Always ensure availability of end user devices.

TECHNICAL SKILLS

Must Have

- Knowledge of Active Directory, ADFS, Azure Active Directory, Rights Management Services (RMS)
- Support connectivity issues for LAN and WiFi connections. Valuable understanding of TCP/IP and LAN / WAN networking.
- Work with end user technologies that facilitate BYOD (CYOD, COPE etc.)

#J-18808-Ljbffr

📌 Information Technology Support Specialist (City of Sydney)
🏢 Coforge
📍 City of Sydney