Specialist Position

Brisbane, Australia

Community Care Engagement Specialist

Build meaningful connections between our participants and their communities. Develop resources and programs that enhance social inclusion.

Our Mission

At The Well Team, we believe that true support goes beyond home-based care to help participants build meaningful connections in their communities. Our WorkWell Model recognizes that social inclusion and community engagement are vital components of holistic NDIS support.

Role Purpose

As our Community Care Engagement Specialist within the National Care Department, you'll be an integral part of our team that owns and executes the end-to-end participant experience. Your focus will be on developing and implementing strategies for community integration and social participation for NDIS participants.

You’ll identify community resources, develop partnerships with local organizations, and design programs that facilitate meaningful community engagement. Working collaboratively with other members of the National Care team, you'll ensure that social inclusion is a key component of each participant's support plan.

In line with your department's WorkWell contribution, you'll enhance the participant experience by connecting them to social inclusion opportunities and community events as needed. You'll also provide valuable feedback on community engagement efforts to drive continuous improvement in our approach to holistic NDIS support.

Key Responsibilities

Community Resource Mapping & Partnership Development

- Research and map community resources and activities that align with participant interests, goals, and access needs
- Develop and maintain partnerships with community organizations, recreational facilities, educational institutions, and other local resources




- Negotiate accessibility accommodations and inclusive opportunities with community partners to ensure successful participant engagement
- Create and maintain a comprehensive database of community resources that can be matched to participant interests and support needs

You Will Succeed If You...

Are Community-Minded

- Understand local communities and identify inclusion opportunities

Build Strong Connections

- Create partnerships and facilitate meaningful relationships

Navigate Social Systems

- Understand barriers to participation and find creative solutions

Are Participant-Centered

- Match community opportunities to individual preferences

Champion Social Inclusion

- Believe in the power of community connections to transform lives

WorkWell Model Integration

- Service Delivery & Participant Experience: Enhance participant experience by connecting them to social inclusion and community engagement opportunities that complement their formal supports
- Intake & Needs Mapping: Contribute to participant "Blueprints" by adding community engagement plans and preferences that support holistic NDIS goals
- Performance Monitoring & Feedback: Gather critical feedback about community engagement successes and challenges to inform continuous improvement

Job Details

- Employment Type: Full-Time
- Start Date: Immediate
- Department: National Care
- Reports To: National Care Manager

Key Performance Areas

- Participant community engagement rates
- Quality and breadth of community partnerships
- Effectiveness of community resource database
- Participant satisfaction with community connections
- Quality of community engagement resources and tools

Qualifications

- Experience in community development or engagement
- Understanding of disability and inclusion principles
- Robust networking and partnership development skills
- Knowledge of NDIS and social inclusion principles
- Excellent interpersonal and communication abilities

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📌 Community Care Engagement Specialist (Brisbane City)
🏢 The Well Team
📍 Brisbane City