Position Overview

Trade Sales Officer at Oxworks, located at 102-108 Magnesium Drive, Crestmead.

Responsibilities

- Always provide exceptional customer service to Oxworks’ trade client base
- Receive, interpret, and satisfy all points of customer enquiry (trade), providing quotes as required and ultimately converting these quotes professionally into sales orders and sales invoices
- Achieve greater than 90% answered call rates for all incoming calls
- Liaise with various branch and warehouse staff daily to achieve 100% DIFOT with customer orders as required
- Effectively respond to customer issues and feedback, resolving them in the best interests of Oxworks
- Develop sales opportunities by researching and identifying potential accounts
- Promote a harmonious environment with company departments to foster a positive and can‑do approach to servicing the needs of Oxworks customers above the needs of a single department or branch
- Source data on competitor activity, general market conditions,



new product opportunities and general pricing movements in the market
- Work to reinforce the company’s vision, mission and values

Qualifications

- Demonstrated sales experience in a manufacturing environment (preferable)
- Experience using MS Office, CRM software and ERP system (preferable)
- High level of attention to detail
- Excellent time‑management skills, people and communication skills

Perks

- Positive team culture
- Career development and growth opportunities
- Discounts on products and retailers
- Employee assistance programme
- Monthly team lunches
- Traineeship and apprenticeship programmes

Company Overview

Oxworks is Australia’s largest privately owned manufacturer and distributor of quality fencing products. Operating for over 20 years, Oxworks continues to be a market leader in the industry.

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