Job Description

The Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. The role focuses on day‑to‑day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork. This is a 12‑month Fixed Term Contract, with an opportunity to explore permanent roles within DXC.

Key Responsibilities

- People Management
- Lead and manage a claims team, ensuring high performance and continuous development.
- Coach and mentor team members to improve skills, knowledge, and claim outcomes.
- Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.

- Claims Management

- Understand all self‑insurance and business requirements for effective case management within the Woolworths account.
- Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
- Oversee the end‑to‑end processing of workers’ compensation claims, ensuring compliance with regulations and company policies.

- Customer Service

- Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high‑quality customer service.
- Foster a customer‑focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.
- Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting explicit, professional, and consistent communication.

- Risk and Compliance

- Ensure strict compliance with all applicable workers’ compensation legislation, self‑insurance requirements, and organisational policies.




- Maintain up‑to‑date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
- Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.

- Teamwork & Coaching

- Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.
- Share expertise by providing training and coaching, ensuring the team stays up to date with current laws, best practices in claims management, customer service, and compliance.
- Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.

The Skills You’ll Bring

- Education
- Territory or relevant qualification in a health or related field (highly desirable).

- Experience

- Demonstrated experience leading teams within self‑insured workers’ compensation schemes or similar environments.
- Proven expertise in managing workers’ compensation claims under self‑insurance frameworks, including compliance with relevant legislation and internal policies.
- Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
- Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes.

- Skills

- Excellent problem‑solving, negotiation, and decision‑making abilities.




- Ability to adapt quickly and effectively to change in a complex, fast‑paced environment.
- Strong knowledge of medical and paramedical terminology and injury treatment processes.
- Proven conflict resolution and communication skills, both written and verbal.
- Proficiency with claims management IT systems and relevant applications.

Benefits and Culture

- Extensive resources to support onboarding and continual development, including DXC University.
- Reward for referrals: bring your friends and family to work at DXC.
- Flexible leave options, including purchased leave, to give you more time for the things you love.
- Volunteer days for charitable and emergency services giving back.
- Employee Assistance Program supporting wellbeing.
- Novated leasing, discounted health insurance, paid parental leave and other discounts.

Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole‑self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

DXC never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on its behalf. More information on employment scams is available here.

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📌 Worker's Compensation Team Leader - 12 month FTC (Melbourne)
🏢 Dxc Technology
📍 Melbourne