Ticket Sales Representative – NSW Government, Sydney, NSW

Full‑time, on‑site position. Salary based on $32.75 per hour plus 23.3% Casual Loading, 11.5% Scale Penalty and 12% Superannuation Contributions. Closing date: 26 July 2026 at 11:55pm. Location: Sydney City.

Your New Role

The position is the first point of contact with potential or existing customers and is fully accountable for providing a full product ticket sales service. This includes advice, explanation and recommendations on sales, refunds, exchanges and payments. Working with the Ticketing Services team, Sales Representatives provide quality services that exceed the expectations of existing and potential customers while delivering solutions in a changing environment through advanced knowledge and operation of a computerized ticketing system.

Qualifications

- Delivery of high quality and skilled customer services for all ticketing sales channels, modelled from the shared standards of the SOH Customer First Commitment.
- Accurately manage high volumes of cash/credit transactions and a wide range of inquiries that are sometimes complex and require immediate action or involve demanding customers.
- Use judgement in giving exchanges or refunds, dealing with lost tickets, recommending performances to patrons, seating availability and viewing limitations.
- Ensure efficient and effective handling of all customer queries, ensuring that problem resolutions are within established guidelines and policies.




- Maintain thorough and up-to-date knowledge of all products available from the Box Office counter and Contact Centre.
- Ensure accurate entry of data necessary to maintain the integrity and confidentiality of data and information and the complexities of multiple internal/external users.

Perks

- 10% off onsite food and beverage outlets such as Opera Bar and First Nations restaurant Midden.
- Access to salary packaging and discounted health insurance.
- Access to a range of professional development programs and staff engagement initiatives.
- Staff community groups including SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (SEALs) and more.
- Fitness Passport and complimentary wellbeing programs (pilates, yoga, circuit classes, physiotherapy sessions).
- Working for an organisation with a 6‑Star Green Star performance rating from the Green Building Council of Australia.
- Working for an organisation committed to the United Nations Sustainable Development Goals and the world’s first arts organisation to join the UN’s Global Compact.
- Complimentary tickets to shows and many more benefits.

Equity and Inclusion

The Opera House is an inclusive employer that recognises everyone is unique. The organisation welcomes and encourages applications from First Nations people, people of all genders, people who are d/Deaf and/or with disability, culturally and linguistically diverse backgrounds, neurodiverse individuals, refugees and the LGBTQIA+ community. If you require any adjustments to the recruitment process, please contact .

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📌 Ticket Sales Representative at NSW Government (City of Sydney)
🏢 Nsw Government
📍 City of Sydney