About EML

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‑to‑work journey. We continue to experience growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees, ensuring a long‑term career here at EML.

Job Overview

This is an entry‑level, permanent, full‑time position based in the Adelaide office, with flexibility to work from home once fully trained. The role involves providing payments and administrative support to a wide range of stakeholders and will be supported by comprehensive training and mentorship.

Responsibilities

- Process and manage payments accurately and efficiently to ensure they’re received within required timeframes.
- Update payment records, prepare reports, and complete administrative tasks to keep the system organised and up to date.
- Identify and resolve overpayments and underpayments to maintain financial accuracy and compliance.
- Coordinate travel and accommodation bookings for workers, employers, and providers when required.
- Build strong relationships with customers and colleagues by consistently demonstrating EML’s values and behaviours.

About You

- Experience in administration or data entry within a fast‑paced environment,



with a focus on accuracy and efficiency.
- Confident using Microsoft Word and Excel to complete tasks and produce quality work.
- Strong time management and organisational skills, with the ability to prioritise effectively.
- Adaptable and eager to learn, with a positive attitude towards change and continuous improvement.

Benefits

We stand together as equals. EML is an equal chance employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

- A diverse and collaborative team culture
- Flexibility to work from home to support work/life balance
- A corporate wellbeing programme with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub programme
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to an annual company incentive scheme and salary reviews
- Up to 16 weeks paid parental leave, plus super

If you are interested in this position, please apply promptly.

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📌 Business Support Officer (Adelaide)
🏢 Employees Mutuals
📍 Adelaide