Overview

Service Delivery Coordinator — Permanent Opportunity | Sydney | NV2 Clearance Mandatory. An organisation delivering critical Defence ICT services is seeking a Service Delivery Coordinator to support ongoing sustainment and service operations within a complex enterprise environment. This role focuses on coordinating day-to-day service activities, managing escalations, and supporting the Materiel Sustainment Agreement (MSA) across a large-scale capability.

Responsibilities

- Coordinate day-to-day IT service delivery and sustainment activities.
- Support MSA management and track service performance against targets.
- Assist with incident, problem, and escalation coordination.
- Work with SMEs and vendors to support issue resolution.

Skills & Experience

- Experience in IT support, service coordination, or ICT environments.
- Understanding of ITIL or service management processes.




- Robust organisational and stakeholder communication skills.
- Ability to manage multiple tasks in fast-paced environments.

Additional Requirements

- Must hold an active NV2 Clearance.
- Exposure to enterprise technologies (e.g. Windows, Linux/Unix, VMware).
- Experience with Service Request Management (SRM) or EUC environments.
- Defence or Government ICT experience.

We are an inclusive employer committed to fostering a diverse and accessible workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, people of all ages, and those from culturally and linguistically diverse backgrounds.

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📌 Service Delivery Coordinator (City of Sydney)
🏢 Emanate Technology
📍 City of Sydney