Overview

Novus Glass Bibra Lake is looking for a highly organised and customer-focused Administrative Assistant to join our friendly team. This is a fast-paced role where no two days are the same, ideal for someone who enjoys multitasking, problem-solving and delivering outstanding customer service. As the first point of contact for our customers, you’ll help ensure daily operations run smoothly while supporting our technicians and office team.

Responsibilities

- Answering incoming phone calls, emails and online enquiries
- Scheduling and coordinating windscreen repair and replacement bookings
- Providing exceptional customer service to private, fleet and insurance customers
- Ordering stock and monitoring inventory levels
- Liaising with suppliers and technicians
- Greeting customers
- General administration and data entry
- Ensuring the daily schedule runs efficiently and resolving scheduling issues




- Assisting with other office duties as required

About You

- Previous administration or customer service experience
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- The ability to work efficiently in a busy environment
- High attention to detail
- A positive, proactive attitude
- Confidence using computers and learning recent systems
- The ability to work independently and as part of a team

Experience in the automotive, trades or service industry is an advantage but not essential.

What We Offer

- Immediate start available
- Monday to Friday – no weekend work
- Supportive and friendly team environment
- On-the-job training
- Opportunities to grow within a well-established local business

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📌 Administration Assistant (City of Cockburn)
🏢 Novus Glass Bibra Lake
📍 City of Cockburn