Take hold of a monster opportunity and join Australian Retirement Trust in this newly created opportunity - Manager CI & Change. You'll lead the delivery of continuous improvement and change initiatives across Insurance & Claims, partnering with leaders and subject matter experts to improve member and employee experiences, strengthen service performance, and deliver meaningful business outcomes. As an enabler of the Product & Services' change agenda and broader enterprise initiatives, you'll support enterprise change impacting Insurance & Claims. Your prospect to genuinely influence strategy, drive operational excellence, and build capability within a high-performing team awaits.

Description

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Manager CI & Change, you'll lead and coordinate continuous improvement and change activities across our Insurance & Claims business. You'll work closely with senior leaders and stakeholders to identify opportunities, align initiatives to business priorities, and create a consistent approach to change delivery and operational embedding.

You'll play a key leadership role in driving member-focused outcomes, improving processes, managing performance frameworks, and enhancing the way change is delivered across the business unit. This is an chance to influence strategic direction while supporting the delivery of exceptional experiences for both members and employees.

This role is a permanent opportunity and is based in Brisbane.

Responsibilities

- Lead and coordinate continuous improvement and change initiatives across Insurance & Claims.
- Partner with leaders and subject matter experts to identify and deliver improvements to member and employee experiences.
- Establish a coordinated approach to change delivery, governance, prioritisation, and operational embedding.




- Provide strategic and operational support to the General Manager Insurance and Claims, including acting as delegate when required.
- Develop measurement frameworks and reporting to monitor service performance and improvement outcomes.
- Build team capability and foster a high-performing, member-focused culture.
- Manage business risks and support effective incident resolution, root cause analysis, and continuous improvement activities.
- Contribute to the design and execution of Insurance & Claims strategy and broader business planning.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You hold business-related tertiary qualifications or bring equivalent experience in a similar leadership role.
- Your leadership experience has been gained within financial services or a similarly regulated environment.
- Youchrome-extension://lepeeedkfacjckpbanljelhkgbjonnpk/assets/images/textio-logo-scribble.svg'll demonstrate strong strategic thinking and commercial acumen, with the ability to translate plans into outcomes.
- You're highly skilled at influencing stakeholders and leading successful change initiatives.
- You're a communicator effectively with audiences at all levels and can present complex information clearly.
- Your analytical and problem-solving skills enable you to navigate complex business challenges.




- You'll bring experience in superannuation and/or insurance, or the ability to quickly develop domain expertise.
- You're familiar with project management methodologies and governance practices.

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm 2 August 2026. We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

Why join us?

- You'll get 14% super as standard, to help your future come alive.
- Build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people. By applying, you agree to the use of these technologies as part of the recruitment process.

#J-18808-Ljbffr

📌 Manager - CI & Change (Brisbane City)
🏢 Australian Retirement Trust
📍 Brisbane City