At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About The Opportunity

Ready to take the lead in a fast-paced, people-focused operation? At Metcash, we're passionate about supporting independent retailers and helping local communities thrive. As our next Store Operations Manager , you’ll lead a busy wholesale branch, driving operational excellence, delivering outstanding customer service, and building a safe, high-performing team culture.

Working Hours

- Core shifts run Monday to Friday, 6:45 AM – 4:30 PM
- One Saturday shift every four weeks, with time in lieu provided the following week

Reporting to the Branch Manager, you'll play a key role in ensuring products are delivered in full and on time, leading frontline teams, and identifying opportunities to improve performance, productivity, and customer outcomes. If you're a hands‑on leader who enjoys developing people, solving problems, and making a real impact, we'd love to hear from you.

In this Role

- Lead day‑to‑day branch operations, ensuring exceptional service and DIFOT (Delivered In Full, On Time)



performance
- Drive operational, sales, and financial targets while identifying opportunities to improve branch performance
- Coach, mentor, and develop supervisors and team members to build a high‑performing, engaged workforce
- Champion a strong safety culture, ensuring compliance with WHS, Food Safety, HACCP, and environmental requirements
- Build and maintain strong relationships with customers, suppliers, and operational partners to deliver outstanding service
- Identify and implement continuous improvement initiatives to enhance productivity, efficiency, and customer outcomes

You’re Likely a Match If

- Proven experience leading operational teams
- Strong people leadership, coaching, and performance management skills
- Experience managing budgets, operational performance, and productivity
- Knowledge of warehouse, inventory, or supply chain operations
- Excellent stakeholder management and relationship‑building skills
- Commitment to workplace safety and continuous improvement

What’s On Offer

- Extra Leave: Enjoy a 5th week of annual leave, 2 well‑being days, plus 1 volunteer day annually
- Growth opportunities: Endless learning and development opportunities
- Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers
- Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
- Mental Health: Gold accreditation by Mental Health Australia
- Flexibility: Flex Ready and Family Friendly Workplace accredited

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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📌 Store Operations Manager (City of Monash)
🏢 Metcash
📍 City of Monash