EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return‑to‑work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows us to continually invest in our employees ensuring a long‑term career here at EML.

Opportunity

As part of our diverse team based in Sydney or Parramatta, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As an Administration Assistant you will play a vital role in supporting our claims teams by keeping things running smoothly behind the scenes. From coordinating claim activities and booking medical appointments to organising travel, investigations and interpreter services, you’ll be the one making sure no detail is missed.

This will be a permanent, full‑time position based in either our Sydney or Parramatta office, with work‑from‑home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

Responsibilities

- Support claims teams by coordinating and progressing claim activities.
- Arrange appointments, travel and accommodation for injured workers as needed.
- Liaise with providers to obtain clinical notes, reports and other required information.
- Organise medical investigations, police reports and interpreter services.
- Maintain accurate claim records and prepare supporting documentation and correspondence.





Qualifications

- Strong computer literacy with the ability to quickly learn new systems and navigate multiple platforms.
- Excellent attention to detail and time management, with a focus on meeting deadlines and staying organised.
- Confident working both independently and as part of a collaborative, diverse team workplace.
- Clear and professional written and verbal communication skills, with a proactive approach to queries and follow‑ups.
- Solid data entry experience, with a focus on accuracy and maintaining confidential information would be highly regarded.

EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

Benefits

- A diverse and collaborative team culture like no other.
- Flexibility to work from home to support work/life balance.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Generous discounts from over 350 retailers through our RewardsHub program.
- Comprehensive learning and development opportunities to help you reach your full potential.
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program.
- Companywide events to stay connected and celebrate success.
- Entitlement to annual company incentive scheme + salary reviews.
- Up to 16 weeks paid parental leave, plus super.

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📌 Administration Assistant (City of Sydney)
🏢 Employees Mutuals
📍 City of Sydney