Responsibilities

- Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems, plans and provides estimates
- Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
- Provides technical leadership, direction, mentoring, coaching to developers performing systems analysis, application design, development, unit testing and implementation to optimise delivery and enable knowledge sharing and team capability build activities
- Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
- Oversees the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
- Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
- Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
- Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
- Coordinates the provision of high‑quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
- Keeps up to date with developments in the digital technology space to ensure that the project keeps up with best practices and new approaches
- Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
- Manages server and client builds for releases, coordinating closely with testing,



infrastructure and release teams
- Manages development team staff and employee performance
- Provides leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development

Qualifications

A minimum of 8–10 years in a professional technical lead role for Salesforce CRM platform development with knowledge of the entire application stack on Financial Cloud – Sales and Services Cloud.

3+ years of project experience with packaged software or custom development implementations of customer projects. Salesforce experience preferred.

- Strong understanding and experience of:
- Sales and Service Cloud
- Integration patterns and event‑based development for Salesforce CRM
- Knowledge of Einstein Analytics
- Integration with other Salesforce applications such as Marketing Cloud, Tableau
- IVR implementation experience for scope of Salesforce CRM work
- CI/CD and data migration techniques for Salesforce CRM
- Hands‑on design and development of custom solutions on the force.com platform including work in Apex, Visualforce, Lightning components and data migration

- Extensive experience across all stages of the development lifecycle
- Proven track record of managing mobile development delivering high‑quality Salesforce CRM – Sales and Service Cloud implementation for Financial Cloud based solution
- Demonstrated experience developing in an Agile/DevOps workplace
- Proven track record in successfully mentoring staff and building a strong team environment
- Excellent negotiation, relationship building skills with internal and external clients
- Strong verbal and written communication skills
- One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
- Degree in Computer Science or a related discipline

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📌 Salesforce Architect (Hornsby Shire)
🏢 Advance Delivery Consulting
📍 Hornsby Shire