ServiceNow Administrator

Reporting to the ServiceNow Team Leader, the ServiceNow Administrator is a member of the ServiceNow Platform team that supports ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts.

As an administrator of the ServiceNow Platform and Product suite, this role will lead improvement and remediation initiatives to maximise the value of our investment in ServiceNow. The position is responsible for analysing and translating business and technical requirements into practical designs, proposing solutions to achieve complex business objectives, and providing guidance on technical governance, IT Service Management and Operations best practices.

Key Responsibilities

- Develop, test, maintain, and configure ServiceNow components, modules, workflows, integrations, and automation solutions to meet business requirements.
- Design and implement ServiceNow integrations and platform solutions that improve reliability, availability, data integration, cyber security compliance, cost optimisation, and value from investment.
- Contribute to ServiceNow development, deployment, release, documentation, process compliance, operational reporting, continuous improvement, and best practice implementation, including remediation of platform customisations where appropriate.
- Work closely with product architects, platform teams, support teams, vendors, stakeholders, SMEs, and process owners to consolidate requirements, support self‑service and automation outcomes, and ensure delivery aligns with agreed road‑maps and plans.
- Provide documentation, training, mentoring, and guidance on ServiceNow capabilities, champion low‑code and no‑code maturity,



and coordinate assigned tasks and improvements to meet workload demands.

About You & What You'll Bring

- Highly skilled ITSM specialist with ServiceNow Administration experience, able to deliver customer‑driven, sustainable, low‑code and out‑of‑the‑box solutions in a complex customised environment.
- Strong problem‑solving, troubleshooting and decision‑making skills, with ability to develop secure, scalable, consistent, repeatable solutions while supporting agile ways of working.
- Experience in ServiceNow platform administration, development, architecture, IT Service Management operations, workshop facilitation, requirements elicitation, process improvement, automation, orchestration and cyber security within enterprise and highly regulated environments.
- Solid planning, project management, documentation, communication, interpersonal, mentoring and cross‑training skills, with a proven ability to work collaboratively, manage critical issues and deliver outcomes within deadlines.
- Hold or be willing to maintain relevant ServiceNow certifications (Certified System Administrator, ITIL highly regarded) and possess a Bachelor’s degree in computer information systems or related experience.
- Australian Citizen and minimum NV‑1 security clearance, with willingness to obtain NV‑2 clearance if required.

Equal Opportunity Statement

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, or any other basis prohibited by law. Leidos will also consider candidates with criminal histories consistent with relevant laws.

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📌 ServiceNow Consultant (Canberra)
🏢 Leidos Australia
📍 Canberra