About The Job

This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers, specifically in NEA. As a New Business Account Executive, you will drive highly analytical and consultative sales cycles with customers that run large-scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross-functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

Responsibilities

- Manage and expand some of our most important customer accounts, including high-growth technology, logistics, and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify recent revenue opportunities within your account portfolio.
- Serve on a cross‑functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers focusing on deep discovery, listening to customer needs, and being an effective champion for their point of view in the organization.

Qualifications

- More than 4 years of combined experience in new business account acquisition or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
- Accountable for relationship management, cross‑sells, upsells and solutions consulting.
- Comfortable working with business and highly technical leaders,



while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Excellent verbal and written communication skills.
- Bachelor’s Degree or equivalent years of experience.

Desired

- Cross selling experience to Marketing, Engineering and Product.
- Telco, CPaaS or PaaS selling experience.

Location

This role will be remote, based in Australia (Melbourne, Brisbane or Sydney).

Travel

For this role, approximately 30% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

EEO Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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📌 Account Executive New Business (Melbourne)
🏢 Twilio
📍 Melbourne