Job Objective

The primary objective of this role is to generate profitable revenue growth through:

- Delivery of exceptional customer service and technical support
- Identification and conversion of aftermarket and capital equipment opportunities
- Contribution to the efficient and profitable operation of the branch

Key Accountabilities

Revenue Growth & Commercial Performance

Drive revenue across mandatory and optional areas:

- Complete centrifugal compressor packages (TA, NX, MSG, Centac)
- Aftermarket solutions (parts, upgrades, repairs, overhauls, service agreements)
- Prepare and manage quotations in response to customer enquiries and follow through to successful outcome
- Hire and temporary air solutions
- Actively identify, qualify, and convert sales opportunities within existing and current customer accounts
- Develop and execute account management and growth strategies for key industrial customers
- Achieve sales targets, margin expectations, and pipeline conversion metrics
- Meet or exceed assigned sales objectives for revenue, gross margins, or other KPIs

Customer Engagement & Relationship Management

- Serve as the primary point of contact for centrifugal compressor customers
- Build and maintain strong, long-term relationships with key stakeholders (operations, maintenance, reliability engineers)
- Conduct regular site visits to understand customer operations and identify improvement opportunities
- Deliver professional technical presentations and proposal reviews
- Ensure high levels of customer satisfaction through proactive communication and follow-up
- Manage and respond to enquiries related to spare parts, tools, generators and air and gas compressors via telephone, email, and face‑to‑face interactions
- Act as a trusted technical and commercial partner




- Engage regularly with key stakeholders to understand operational needs and identify opportunities for improvement

Internal Collaboration & Branch Support

- Work closely with branch service, operations, and product teams to ensure seamless project execution
- Support scheduling, logistics, and delivery of aftermarket and service solutions
- Provide technical support and guidance to wider sales teams
- Contribute to continuous improvement initiatives within the branch
- Provide responsive support to internal customers across Sales, Parts, and Service functions, including inter‑branch collaboration

Key Performance Indicators (KPIs)

- Revenue growth (equipment and aftermarket)
- Opportunity pipeline value and conversion rate
- Customer satisfaction and retention
- Installed base growth and aftermarket penetration
- Effective use of CRM systems to track leads, manage customer interactions, and analyse sales data
- Ensure all transactions and interactions are documented and comply with internal policies and procedures

Sales and Profitability Objectives

- Achieve Sales Targets: Meet or exceed assigned sales objectives for revenue, margins or other KPIs
- Increase Revenue: Drive overall sales revenue growth, measured monthly or annually
- Generate Leads: Identify and qualify potential customers through various channels such as prospecting, networking, and online lead generation
- Customer Acquisition: Successfully convert leads into new customers




- Customer Retention: Maintain and strengthen relationships with existing customers to encourage repeat business and loyalty

Internal Relationships

- National Product Manager – Centrifugal
- Branch Manager
- Service Manager and Supervisor
- Service Coordinators and Technicians
- Parts Interpreters
- National Sales and Product Teams
- Administration and Finance Teams
- Ingersoll Rand PAC Parts and ETO Team

External Relationships

- Existing and prospective clients
- Vendors and suppliers (as required for quotes or technical support)

Qualifications, Experience, Knowledge, Skills, and Abilities

- Strong knowledge of centrifugal compressor technology (TA, NX, MSG, Centac preferred)
- Understanding of centrifugal compressor operations, performance curves and system integration
- Industrial air and gas applications
- Centrifugal compressor maintenance and overhaul practices
- Proven experience in technical sales within industrial equipment or compressed air systems
- Strong negotiation, proposal development, and closing skills
- Ability to communicate complex technical solutions in a clear, customer-focused manner
- Customer‑centric mindset with strong relationship‑building capability
- High level of initiative, accountability, and commercial awareness
- Strong problem‑solving and analytical skills
- Ability to operate both independently and within a team environment
- Demonstrated commitment to delivering quality service and building customer relationships
- Proactively identify opportunities for improvement and take action without prompting
- Efficiently managing time and workload to maximise productivity and meet deadlines
- Drive to meet or exceed sales targets and customer service goals

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📌 Salesperson (City of Canning)
🏢 Ingersoll Rand
📍 City of Canning