06 Aug
|
The Recruitment Alternative
|
City of Sydney
06 Aug
The Recruitment Alternative
City of Sydney
The Recruitment Alternative is seeking a Service Desk Team Lead in Sydney. This role is responsible for overseeing L1 and L2 engineers, ensuring incidents are resolved within SLA, and maintaining operational service delivery. The ideal candidate will have 4-6+ years of experience in service desk operations and previous supervisory experience. Key competencies include robust operational focus, staff enablement, and adherence to service management processes. The position offers competitive training programs and coaching opportunities.
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📌 Service Desk Team Lead — SLA & Team Enablement (City of Sydney)
🏢 The Recruitment Alternative
📍 City of Sydney