Primary Details

Time Type: Full time • Worker Type: Employee

Overview

Join QBE’s Elders Heavy Haulage Claims Officer team in Adelaide, SA. This 12‑month fixed term contract involves managing claims for heavy vehicles and farm machinery, providing exceptional operational and customer service experiences to a wide range of stakeholders.

Responsibilities

- Deliver exceptional operational and customer service experiences to customers and Elders agents.
- Accurately process claims in line with established procedures and policies, ensuring timely and effective resolution.
- Build strong relationships with customers and service providers while maintaining a high standard of communication.
- Manage claims by engaging the right internal and external specialists to achieve efficient and fair settlement outcomes.
- Continue to grow technical expertise through ongoing training and professional development opportunities.
- Foster positive connections with stakeholders and promote QBE’s products and services through exceptional service delivery.

Qualifications

- Prior experience in insurance claims (heavy haulage experience highly regarded but not essential) or call centre, customer service, or administrative roles.




- A strong service mindset with the ability to handle customer interactions confidently and professionally.
- Comfortable working across multiple systems with a high level of accuracy and attention to detail.
- Proven ability to manage competing priorities, meet deadlines, and maintain quality under pressure.
- Confident decision‑maker who is resilient, adaptable, and performs well in a fast‑moving environment.
- Clear and professional communicator with a strong phone manner and the ability to multitask effectively.

Benefits

- Hybrid Working – a mix of working from home and in the office to enhance work/life balance.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks’ gender‑equal adaptable leave for all new parents, including paid super.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.

#J-18808-Ljbffr

📌 Claims Officer (Adelaide)
🏢 Qbe Insurance Group
📍 Adelaide