Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial ombudsman we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

This is a rare chance to play a pivotal role in one of AFCA’s most significant and visible programs, the Scams Prevention Framework (SPF) , where you’ll shape how we build, scale and sustain a critical new function.

It’s a role for someone who thrives in ambiguity, enjoys creating structure where none exists, and can seamlessly move between strategy and hands‑on delivery.

Responsibilities

Build & establish

- Lead the design and delivery of all P&C; activities for the Scams program
- Stand up the workforce model, including structure, roles and capability
- Partner with program leadership, PMO and Centres of Excellence to embed the operating model
- Shape the people strategy and ensure alignment to program milestones
- Identify and mitigate workforce and change‑related risks

Embed & evolve

- Partner senior leaders to deliver targeted, insight‑led people plans
- Drive organisational effectiveness, culture and performance outcomes
- Support leaders through change, influencing key decisions and outcomes
- Lead cyclical people activities including performance, engagement and talent

Coach & uplift capability

- Coach senior leaders to build high‑performing, inclusive teams




- Support early intervention and effective management of employee matters
- Champion a consistent, high‑quality People & Culture experience

Advisory & workplace relations

- Act as an escalation point for complex people matters
- Guide leaders through sensitive employee relations issues
- Partner with Workplace Relations and Employment Legal on complex cases

Qualifications

About you You’re a commercially astute and highly credible People Partner who can operate at both altitude and detail.

You’ll bring

- Experience building or shaping people strategies in fast‑moving, complex environments
- Strong organisational design and workforce planning capability
- A track record of influencing and partnering with senior stakeholders
- Proven experience coaching leaders and driving performance uplift
- Deep expertise in workplace relations, including complex case management
- Strong understanding of the Fair Work Act and employment frameworks
- A pragmatic, hands‑on approach – able to deliver as well as design

Experience in financial services, regulatory or transformation environments will be highly regarded.

Benefits

- Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion
- Accredited Family Friendly Workplace – Supporting work‑life balance and inclusivity
- Hybrid working – Flexible arrangements with two days a week in modern offices designed for collaboration and wellbeing
- Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end‑of‑year holiday period
- Locations – A growing team of over 1,600 dedicated professionals based in Melbourne and Sydney CBD offices

EEO Statement

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations and gender identities. We are committed to responding to every applicant as part of the 2026 Circle Back Initiative Employer.

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📌 People Project Lead (Scams) (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne