Customer Experience - Front Desk Officer

Champion service. Create outstanding first impressions. Build a career you're proud of.

Are you a people person who thrives in a fast-paced environment? Do you enjoy building relationships, solving problems, and delivering exceptional customer experiences? If you're looking for a varied role where no two days are the same, we'd love to hear from you.

Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored transport and logistics solutions to businesses across the country. Our success is built on our people, our commitment to exceptional service, and our focus on continuous improvement. We pride ourselves on fostering a supportive, team-oriented culture where employees are empowered to grow, contribute, and succeed.

We're seeking a professional and customer-focused Customer Experience & Front Desk Officer to join our team in Hendra, QLD . As the first point of contact for our clients, visitors, and drivers, you'll play a vital role in creating positive customer experiences while supporting the day-to-day operations of a busy transport business.

Why Join Us?

At Capital Transport, we invest in our people and provide an environment where you can grow both personally and professionally.

What We Offer

Competitive salary package

Full-time, permanent employment with stability and security

Supportive and collaborative team culture

Ongoing training and career development opportunities

Team celebrations, recognition programs, and birthday celebrations

Structured onboarding and training





Opportunities for internal progression within a growing national business

About the Role

This is a dynamic role that combines front desk reception duties with customer service and operational support responsibilities.

You'll be the welcoming face and voice of Capital Transport, ensuring every customer interaction reflects our commitment to service excellence. Working closely with customers, subcontractors, drivers, and internal teams, you'll help ensure our operations run smoothly while delivering exceptional service experiences.

Key Responsibilities

Customer Experience

- Manage incoming customer calls and enquiries
- Monitor deliveries and proactively communicate service updates and delays
- Investigate and resolve customer issues in a timely and professional manner
- Liaise with customers, drivers, subcontractors, and internal departments to achieve positive outcomes
- Escalate service concerns appropriately and assist with resolution
- Maintain accurate customer and booking records

Reception & Administration

- Greet and welcome customers, visitors, staff, and drivers in a professional and friendly manner
- Manage the reception area
- Direct enquiries to appropriate departments and personnel




- Process incoming mail and deliveries
- Maintain visitor sign-in procedures and compliance requirements
- Schedule meetings and manage office calendars where required
- Perform data entry, filing, scanning, photocopying, and general administrative tasks
- Support various teams with administrative duties to ensure efficient office operations
- Maintain a clean, organised, and welcoming reception environment

What We're Looking For

We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional service.

You’ll Bring

- Previous experience in customer service, reception, administration, logistics, or a similar customer-facing role is preferred but not essential
- Outstanding verbal and written communication skills
- Strong organisational skills and attention to detail
- A professional, friendly, and approachable manner
- Ability to multitask and prioritise in a fast-paced environment
- Excellent problem-solving and conflict-resolution abilities
- Reliability, punctuality, and a strong work ethic
- A proactive mindset with a commitment to customer satisfaction
- Experience within transport, logistics, or courier operations - Highly Regarded
- Experience with appointment scheduling or customer management systems - Highly Regarded
- Full working rights

Ready to Join Us?

If you're passionate about delivering exceptional customer experiences and want to build your career with a growing Australian industry leader, we'd love to hear from you.

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📌 Customer Experience - Front Desk Officer (Brisbane City)
🏢 Capital Transport
📍 Brisbane City