MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents !
These roles offer a genuine prospect to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
- Training: Take part in a 12-week training program to learn the ropes and be set up for success.
- Location: Maitland
- Hours: 35hours per week, 7hours per day.
- Rotating Roster: Monday - Friday, 7am - 7pm (excluding public holidays).
- Duration: Commencing 31st July -temporary assignment untilJanuary 2027, with the possibility of extension!
- Hourly Rate: $37.39per hour + Super.
- Working model: Hybrid flexibility - 2 days per week in the office, following training and Manager's approval
- Join with other new starters, so an opportunity to learn together!
The Role:
- Handling a high volume of inbound calls to assist customers with a range of queries.
- Drafting and sending correspondence via email to customers, with high email etiquette.
- Providing comprehensive information based on knowledge of government policies and procedures.
- Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
- Recording customer and call information within internal computer systems.
- Escalating complaints or issues to management when required.
- Utilising a variety of in-house systems to track and manage customer information accurately
- Take part in a 12week training program followed by a nesting period to get up to speed with your new role.
About you:
- Multiple years experience across customer service, including call centre, administration and retail.
- Outstanding written and verbal communication skills.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
- Candidates must have a completely clean driving record - no current or previous demerit points or bans
- Please note, you do not need to hold a driving licence for this position (above is not-applicable for those that do not hold a licence)
Candidates progressed to interview will need to be available to attend an in person assessment centre on Thursday 16th July.
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📌 NSW Government - Customer Service Representative (Maitland)
🏢 Mayday Recruitment Group
📍 Maitland
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