Are you the person who naturally improves systems, solves problems before anyone else notices them, and genuinely cares about helping people succeed?
Do you enjoy being challenged, taking ownership and making a real impact rather than simply following a checklist?
If so, we'd love to meet you.
We're looking for someone who wants more than "just a reception job." We want someone who thrives on making every day run better than yesterday while helping transform the lives of the people we serve.
Hills Spinal Health in Castle Hill is more than just a natural wellness centre. We’re deeply committed to our mission…
“Empowering as many people as possible with holistic health solutions to live their greatest lives.”
Does this sound like something you’d love to be part of?
Your Mission
Your job isn't simply answering phones.
Your mission is to help our clinic become better every single day.
You'll:
Create an exceptional experience for every patient who walks through our doors.
Solve problems before they become problems.
Help patients stay accountable to their health goals.
Support our chiropractors so they can deliver life-changing care.
Help our practice continue to grow and serve more families.
You'll probably love this role if you...
Are passionate about Healthy living
Naturally improve systems wherever you work.
Love helping people.
Take ownership instead of waiting to be told what to do.
Stay calm when things get busy.
Enjoy solving puzzles and complex scheduling problems.
Hold yourself to exceptionally high standards.
Love learning and continually improving.
Responsibilities include, but not limited to:
- Open and prepare the front desk for success.
- Greet clients in with a smile and genuine enthusiasm.
- Managing appointments and in-office flow with precision.
- Promptly answer incoming phone calls and return phone messages.
- Work directly with patients - taking them through some of our clinical testing procedures
- Calling and booking potential patients from our social media.
- Creative problem solving when booking patient care plans into our doctor’s busy schedules.
- Creating genuine connections with our clients.
- Collect payments and close end of day financials and balance.
- Process all nutrient sales.
- Stock management, including orders and stocktake.
- Holding clients accountable to their health goals.
- Supporting our Doctors to perform at their best.
- Prepare daily/weekly/monthly statistics.
- Communicating office events with clarity and enthusiasm.
Previous experience in reception or administrative roles would be an advantage but is not required. You do not need knowledge about chiropractic, but must have a passion for healthy, natural living. What we do require is a desire to serve and a willingness to grow and be part of something significant.
Our Chiropractors are excellent - highly trained in the most cutting-edge natural health techniques. In order for them to deliver the incredible results they’re known for, the team around them needs to be equally amazing.
Your contribution is a critical part of the client experience and directly supports their healing. You must be able to work independently and without direct supervision, maintaining flow in our busy office workplace.
Our culture embodies our deep commitment to helping clients achieve their potential— and we would love you to be part of this exciting journey.
Remuneration plus bonuses negotiable for the right person… it’s rare that someone has the amazing people skills but also the attention to detail we’re looking for. If you’re strong in both these areas this will be a deeply fulfilling and rewarding role for you.
Our clinic is open Monday to Friday 8am to 630pm
Shifts from 8am to 2pm and 2pm to 630pm during week days.
We have several shifts available. Please list your availability in your cover letter
*Occasional Saturday morning
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📌 Chiropractic Assistant / Patient Experience Coordinator (The Hills Shire)
🏢 Hills Spinal Health
📍 The Hills Shire
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