We are looking for a detail-oriented and customer-focused Accounts Administrator to support the day-to-day management of accounts receivable.

You will be responsible for maintaining accurate account records, investigating and resolving account queries, and assisting customers with professionalism and excellent customer service.

Prior experience in a ticketing system workplace is highly valued for this role.

Key skills and attributes

- Exceptional attention to detail and accuracy.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service skills, with the confidence to discuss account matters with customers.
- Ability to manage confidential financial information with discretion.
- Well-organised, reliable, and able to prioritise tasks effectively.
- Previous experience in accounts, administration, or customer service is desirable.

Responsibilities

- Account Receivable: Reconcile accounts receivable, track outstanding balances, and accurately apply incoming payments.
- Customer Support:



Serve as the main point of contact for billing inquiries, including payment extensions, changes in payment methods or other resolutions while maintaining high customer satisfaction.
- Collections Support: Proactively follow up on overdue accounts, issue payment reminders, and elevate unresolved accounts.
- Data Integrity: Maintain precise and confidential records of all transactions, plan adjustments, and client communications across multiple software platforms.
- Supervisor: Finance Manager & Business Development Manager
- Hours: Full Time or Part time by negotiation. Monday-Friday Flexible start/finish, between 8am and 6pm.

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📌 Accounts Administrator (City of Wollongong)
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📍 City of Wollongong