Darling Downs Heart is a dedicated healthcare provider committed to delivering exceptional cardiac care and medical services to the Toowoomba community and surrounding regions. We pride ourselves on combining clinical excellence with compassionate patient care, supported by a skilled and dedicated team. Our mission is to improve patient outcomes through quality healthcare services, innovation, and a patient-centred approach.

About the role

We are seeking a professional and organised Medical Receptionist to join our team at Darling Downs Heart in Toowoomba, Queensland. This is a full time or part-time position based on-site at St Andrew's Toowoomba Hospital QLD 4350 location. As Medical Receptionist, you will be the first point of contact for patients and visitors, playing a crucial role in ensuring a welcoming and efficient experience. Your administrative expertise and interpersonal skills will directly contribute to the smooth operation of our healthcare facility and the quality of patient care we deliver.

What you'll be doing

Greeting patients and visitors in a professional and friendly manner upon arrival at the facility

Managing patient registration, check-in procedures and ensuring all necessary documentation is completed accurately

Scheduling and confirming patient appointments using practice management systems (Gentu)

Answering incoming telephone calls and directing enquiries

Processing patient payments and handling medical billing inquiries





Maintaining confidential patient records in accordance with privacy legislation and practice policies

Coordinating with medical staff to ensure patient flow and appointment schedules run efficiently

Processing referrals and correspondence between healthcare providers

What we're looking for

Proven experience as a Medical Receptionist or in a similar healthcare reception role an advantage

Previous experience with Gentu an advantage

Excellent communication and interpersonal skills with the ability to engage professionally with patients, visitors and staff

Demonstrated ability to manage multiple tasks simultaneously and prioritise workload effectively

Meticulous attention to detail and commitment to maintaining accurate records

Knowledge of medical terminology, healthcare processes and patient confidentiality requirements

A professional demeanour and friendly disposition that reflects our patient-centred values

Ability to work independently and as part of a collaborative team

Current knowledge of relevant privacy and health legislation, including understanding of patient privacy obligations

Desirable: Experience in a cardiac or specialist medical practice environment

What we offer

- You will benefit from a collaborative and supportive team environment where your contributions are valued. Our workplace promotes a positive culture focused on work-life balance and employee satisfaction. We also offer staff a respectful workplace environment dedicated to patient care excellence.

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📌 Medical Receptionist (Toowoomba Regional)
🏢 Darling Downs Heart
📍 Toowoomba Regional