Gold Coast Surgical Group | John Flynn Private Hospital, Tugun .
Gold Coast Surgical Group is seeking an experienced and enthusiastic Medical Receptionist to join our friendly specialist surgical practice located within John Flynn Private Hospital, Tugun .
This is a casual position for 3-4 days per week , working alongside a team of specialist surgeons and experienced medical administration staff. We are looking for someone who is highly organised, thrives working in a fast-paced environment, and is passionate about delivering outstanding patient care. There is the potential for the role to transition to a permanent position following a 12-month performance review.
Key Responsibilities
- Welcoming patients and providing exceptional customer service.
- Managing a busy multi-line telephone system and appointment enquiries.
- Scheduling, confirming and coordinating patient appointments.
- Managing referrals and electronic correspondence.
- Processing pathology, imaging and patient documentation.
- Preparing patient records for consulting sessions and theatre.
- Coordinating theatre bookings, admissions and pre-operative requirements.
- Liaising with hospitals,
general practitioners, specialists and allied health providers.
- Managing telehealth appointments and associated billing.
- Medical typing, proofreading and distribution of specialist letters.
- Banking, EFTPOS reconciliation and general administrative duties.
- Supporting the team with general office administration and ensuring consulting rooms remain well organised.
About You
- Previous experience in a specialist medical reception or medical administration role.
- Experience using medical practice software (Shexie experience is highly regarded but not essential).
- Excellent organisational skills with the ability to manage multiple priorities.
- A professional, compassionate and patient-focused approach.
- Outstanding communication and interpersonal skills.
- Robust computer literacy, including Microsoft Office.
- A positive attitude with the ability to work both independently and as part of a supportive team.
- Medical typing experience with excellent spelling and grammar.
- High attention to detail, reliability and excellent time management.
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📌 Medical Receptionist (City of Gold Coast)
🏢 MA and D Ghusn Medical
📍 City of Gold Coast
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