Location: Baulkham Hills, NSW
Employment Type: Part Time or Casual, 3-4 days. Days must include Monday and Thursday.

Flexible hours / days available for the right candidate

Join a Specialist Practice Delivering Exceptional Specialist Care

Catalyst Specialist Centre provides comprehensive, compassionate care to the local community with bulk billing available for eligible patients. Working alongside the Practice Manager, we are seeking aMedical Receptionist to play a key role in the day-to-day operations of our clinic, ensuring a seamless experience for both patients and clinicians.

This is an ideal opportunity for someone who thrives in a small team environment with heart.

Key Responsibilities

Warmly welcome patients and provide a professional first point of contact

Manage appointment bookings and maintain an accurate and optimised schedule

Provide clear information to patients regarding procedures and clinic processes

Confirm upcoming appointments and ensure referrals and documentation are complete

Maintain Medicare compliance and referral validity

Support clinical staff as required

Ensure a clean and tidy environment at all times – vacuuming, changing bins as needed.

Maintain accurate patient records using Gentu and Microsoft 365 (or similar)

Process payments and manage billing enquiries (Medicare and DVA)

Manage correspondence via secure messaging platforms

Prepare patient files, new patient packs, and information resources

Monitor outstanding accounts and follow up where required

Schedule and manage the appointment calendar and apply across consultations and cardiac and other specialist investigations (e.g. ECG, Holter and heart bug, echocardiograms, stress testing, ambulatory blood pressure monitoring, bone marrow scheduling and other investigations),



coordinating with the specialist theatre, ward and cath-lab commitments.

About You

We are looking for someone who brings a great attitude and skillset to the practice.

Proven experience as a Medical Receptionist, ideally in specialist or private practice

Strong working knowledge of medical software (Gentu highly regarded)

Understanding of billing processes, Medicare, and referral requirements

Ability to drive to local practices within a 20 minute radius for ad hoc delivery of equipment as needed. Access to a car and valid NSW Drivers’ licence.

Ability to get a police check, working with children check and unlimited work rights in Australia

Proactive with the ability to problem solve basic IT issues as needed

Highly organised with strong attention to detail and accuracy

Exceptional communication and interpersonal skills

Calm, professional, and solutions-focused under pressure

A team player who enjoys rolling up their sleeves

Committed to patient confidentiality and high-quality care

Skills & Experience

Minimum 1 year of previous medical or specialist practice reception experience

Exceptional customer service, communication and organisational skills

Strong multitasking, problem-solving and time management abilities

Fast, accurate typing and data entry

Professional and calm approach in a busy environment

Ability to work in a collaborative team

Why Join Us?

Work in a highly specialised and respected practice

Strong investment in the best technology and systems

Supportive and collaborative team environment

Ongoing learning and development opportunities as the clinic grows

Be part of a practice that prioritises ethical patient care, quality and continuous improvement

Free parking on site

Versatile working available for the right candidate

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📌 Medical Receptionist (The Hills Shire)
🏢 Avant
📍 The Hills Shire