Trinity Collective Management Pty Ltd atf Trinity Collective Unit Trust - Trinity Beach QLD

Trinity Collective is a small team passionate about creating a welcoming home-away-from-home for every guest.

We’re looking for a friendly, capable Guest Services Assistant to support day-to-day guest service across front office and operations.

About the role

- Manage guest bookings, check-ins and departures using our property management system RMS Cloud
- Maintain accurate guest profiles, room allocations and daily arrivals
- Handle guest enquiries and resolve issues professionally, escalating where required
- Process payments, authorisation holds, EFTPOS/cash handling and end-of-shift reconciliation
- Provide local area information and coordinate guest requests
- Maintain cleanliness and hygiene across café and guest areas in line with food safety requirements
- Support opening/closing procedures, shift handovers and day-to-day coordination with housekeeping





What we’re looking for

- Hospitality experience in accommodation, café, or customer service environments
- Confidence using a PMS (ideally RMS Cloud ) and POS/EFTPOS systems
- Barista skills (or a willingness to learn quickly) with attention to quality and presentation
- Robust communication, problem-solving and ability to work with limited supervision
- Current RSA and Food Safety certificates (or willingness to obtain)
- Availability to work across mornings, evenings, weekends and public holidays on a rotating roster

Roster & conditions

Hospitality Industry (General) Award 2020 - Level 3. Rotating roster covering approximately 07:45 to 20:15 (opening and closing shifts), across seven days including weekends and public holidays.

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📌 Part Time Guest Services Assistant (Kewarra Beach)
🏢 Trinity Collective Managementatf Trinity Collective Unit Trust
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