Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia

Job Category

Employee Type

Permanent (PERM)

Manage Others

No

1 Year

Contact Name

Ashneel Kapoor

Contact Phone

***

Contact Email

**************@autogeneral.com.au

The role:

To manage a portfolio of disputed recoveries files within Recovery & Settlements Department, whilst achieving cost effective and quality claims handling through robust relationships with internal and external service providers.

Responsibilities

- Investigating and resolving disputes across both the insured and uninsured disputed claims.
- Providing recommendations on how individual claims should be resolved
- Dealing with inbound queries from third parties and clients on relevant claims
- The ability to explain to third parties why we are holding them liable &; help them understand the reasons behind our decision
- Providing a point of reference to other consultants on related matters

What are we looking for?

- Well grounded negotiation and communication skills
- Solid understanding of australian road rules including motor vehicle liability
- Able to deal effectively and confidently with conflict
- Effective time management capabilities
- A strong knowledge of how our end to end recovery process works
- Excellent phone manner and customer service skills.
- Self motivated and able to work unsupervised
- Previous debt collection, paralegal or insurance claims experience will be highly regarded

Why choose us?

We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:

- Prime location: Our North Lakes office boasts a convenient location, surrounded by shops, cafes,



and restaurants – all within easy walking distance!
- Generous leave: Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.
- Giving back: Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.
- Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.
- Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.
- Onsite amenities: Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost.
- Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!

About us:

As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, and Qantas.

Does this role sound perfect for you? If you're a dedicated and empathetic individual with a passion for helping others, we encourage you to apply! We look forward to hearing from you.

#J-18808-Ljbffr

📌 Recoveries Consultant Negotiation (North Lakes)
🏢 Auto & General
📍 North Lakes