- Manage bookings and service workflow planning.
- Ensure quality checks are consistent and issues are caught early.
- Keep customers updated with clear, honest communication.
- Coordinate parts, timelines, and handovers with the workshop team.
- Drive continuous improvement in service operations.
What we’re looking for
- Robust automotive service operations experience.
- Excellent communication and customer handling.
- Process discipline and ability to coordinate multiple stakeholders.
Nice to have
- Leadership experience in a workshop environment.
- Experience with imports or enthusiast vehicles.
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📌 Service Manager (Workshop & Customer Experience) (City of Darebin)
🏢 IKIGAI Motors AU
📍 City of Darebin
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