Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting and unique opportunity for a Service Transition Coordinator to work within our Employment Programs division.

In this role, you will coordinate the transition of new clients into Scope services, ensuring a smooth, well-supported onboarding experience that aligns with their individual goals and needs.

Key Responsibilities

- Acting as a central point of contact for clients, families and stakeholders during onboarding
- Gathering and documenting client goals, preferences and support requirements in line with funding and compliance standards
- Coordinating onboarding activities such as service matching,



site visits, planning transitions and funding arrangements
- Working collaboratively with internal teams and external stakeholders to ensure seamless service entry
- Maintaining accurate records and ensuring documentation meets regulatory and organisational requirements
- Providing clear communication regarding services, expectations and funding arrangements
- Identifying opportunities to improve onboarding processes and client experiences
- Following quality, safeguarding and risk management frameworks in all activities

Your Key Focus

To be successful in this role, you will bring a strong commitment to delivering positive outcomes for clients, alongside a collaborative and adaptable approach to your work.

You will demonstrate:

- The ability to build effective relationships with a broad range of stakeholders
- Strong organisational skills and the capacity to manage competing priorities
- A proactive approach to problem-solving in dynamic and sometimes complex environments
- Clear and confident communication across different audiences and channels
- A high level of professionalism, integrity and accountability in your work
- A genuine commitment to inclusion,



continuous improvement and client-centred outcomes

What We Look For

- Experience working with multiple stakeholders to deliver coordinated outcomes
- Solid time management and prioritisation skills
- Effective communication skills across a variety of formats
- Experience in disability services, community services or a related sector (desirable)
- Experience in a not-for-profit environment (desirable)

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.

- Cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more

View our stance on inclusion, diversity and human rights by visiting our careers page.

Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email *******@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

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📌 Service Transition Coordinator (Williamstown)
🏢 Scope Australia
📍 Williamstown