Hawthorn Medical and Wellness Hub – Hawthorn VIC

Oversee day-to-day clinic operations across GP, cosmetic and allied health services

Manage front desk operations, appointment books, practitioner schedules and patient flow

Provide professional, compassionate support to patients and respond to enquiries or concerns

Process Medicare, EFTPOS, private billing, WorkCover and TAC invoices and claims

Follow up outstanding invoices and support practice financial processes, including accounts payable and budgeting

Manage recalls, results, medical correspondence, patient records and clinical documentation systems

Support compliance with healthcare regulations, privacy legislation, quality standards and accreditation requirements

Liaise with healthcare providers, suppliers, contractors and external agencies

Manage clinic sub-rental arrangements with onsite providers, including pathology and allied health practitioners

Assist with staff rostering, training, onboarding and day-to-day team support

Manage practice inventory, equipment ordering, policies and procedures

Support advertising, promotions and initiatives that contribute to clinic growth

About you

Minimum 2 years’ experience in GP practice medical reception is essential

Experience using Best Practice medical software is essential

Experience in a senior receptionist, practice manager or leadership role is highly regarded

Solid knowledge of Medicare billing, medical terminology and Australian general practice operations

Experience with Xero accounting, PRODA and Microsoft Office applications is desirable

Sound understanding of privacy,



compliance and quality standards in a healthcare setting

Strong organisational skills, attention to detail and the ability to manage competing priorities

Excellent communication and interpersonal skills with patients, clinicians and administrative staff

Confidence handling patient enquiries and complaints professionally and compassionately

A proactive, positive attitude and a commitment to delivering high-quality patient care

What we offer

A supportive, friendly and respectful team environment

A modern, well-equipped clinic in a convenient shopping centre location

Competitive salary based on experience

Training and handover support from the outgoing Practice Manager

Free parking, undercover parking and electric vehicle charging facility

About us

Hawthorn Medical and Wellness Hub is a female-owned, supportive medical clinic that opened in August 2024. We are proud to be rated 4.9 stars on Google for quality care and patient satisfaction. Our modern practice has been designed for patient comfort and efficient workflow, and we are committed to maintaining a kind, respectful and happy workplace culture.

Our current team includes one GP, two nurses and two casual receptionists, with plans to expand by welcoming additional GPs. We also operate a small cosmetic clinic with plans for growth. The clinic has onsite 4Cyte Pathology six days a week, a psychologist four days a week, and visiting dentist, chiropractor and dietitian services.

We are located in a prime position within HomeCo shopping centre, close to Chemist Warehouse, Woolworths, a 24/7 gym and Dan Murphy’s, with convenient free parking.

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📌 Senior Receptionist / Practice Manager (Williamstown)
🏢 Hawthorn Medical and Wellness Hub
📍 Williamstown