Deliver genuine, empathetic service without the stress of unrealistic KPIs

Advance your career with purpose at one of Australia's largest and most respected health care providers

Enjoy outstanding benefits, including salary packaging, professional development opportunities, and a supportive team culture

Work flexibly in a hybrid environment that values your work-life balance

Permanent full-time role with long-term growth potential

About the role

Join a contact centre like no other! Being part of the Calvary Assist Team, this role offers a unique opportunity to provide a warm and compassionate experience, guiding individuals and families through their care journey.

As a Customer Relationship Coordinator, you will be the first point of contact for residents, clients, and patients, and you’ll play a key role in assisting them with exploring Residential Aged Care or Support at Home care needs as well as Independent Living enquiries.

This position emphasises empathy and clear communication over rigid performance metrics in a friendly working setting where your genuine desire to support people with care and understanding is valued.

Some of your main duties will include:

Offer empathetic, expert guidance on Support at Home (Home Care), Residential Aged Care, booking Home Tours and Retirement Living services

Respond promptly and compassionately to inbound calls, emails, and inquiries-ensuring every client and family feels truly supported

Support our clients and their families in navigating care options, providing tailored, respectful advice that meets their unique needs with professionalism

and care

About you





Proven experience in customer service or a contact centre environment - a must-have for success in this role

Familiarity with the Aged Care sector is a plus, but not required - we value a willingness to learn.

Exceptional organisational and time management skills, with the ability to meet targets while delivering high-quality service.

Thrives in a dynamic, team-oriented environment, with the ability to multitask, prioritise effectively, and manage workloads efficiently.

Salesforce experience is highly valued, though not essential.

Excellent communication skills, both written and verbal, with a focus on clarity and professionalism.

Analytical and solution-focused thinker, capable of breaking down complex information into clear, actionable steps that lead to positive outcomes.

Why work for Calvary?

At Calvary, our staff matter.

With over 140 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

- NFP salary packaging benefits, discounted health insurance and gym memberships
- Paid parental leave
- Training, development pathways and career opportunities
- Flexible hours that make sense for you

Please note the following:

- As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role

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📌 Customer Relationship Coordinator (Melbourne)
🏢 Calvary
📍 Melbourne