Energy & Water Ombudsman Victoria – Melbourne VIC

Are youpassionate about dispute resolution, investigating issues, and making balanced decisions?

Do you enjoy investigating complex issues and delivering fair, evidence-based outcomes in the water and energy sectors?

Are youready to manage a varied caseload, build your expertise, and thrive in a supportive, purpose-driven team?

If the answer is yes – then WE NEED YOU!

We’re looking for people with demonstrated experience in alternative dispute resolution, investigations, ombudsman or case management to join our extraordinary team as an Investigator in our specialised Water and Energy Retail teams.

Who we are

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit,independentand impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution. Find out more about who we are and what we do here: https://youtu.be/XGTuRaHsqmw.

Your current role and team

The Dispute Resolution teamis responsible for resolving complaints from consumers regarding electricity, gas, and water providers using a fair and reasonable approach.

As an EWOVInvestigator,you will use yourdispute resolution expertise to investigate and resolve complaints received between energy and water providers, distributors and their customers, with a focus on fair and reasonable outcomes.

We are currently recruiting for opportunities across our specialised Water and Energy Retail teams. These teams investigate a broad range of complaints relating to Victorian water businesses and energy retailers, providing an opportunity to develop specialist industry knowledge while delivering independent and impartial dispute resolution.

You will manage a caseload by investigating matters fairly, applying dispute resolution principles, assessing competing evidence, and delivering fair and independent outcomes.

Read more about the role in the position description document:



https://www.ewov.com.au/about-us/careers.

Whatyou’llbring

- Demonstrated experience in alternative dispute resolution, investigations or other case handling work
- Experience or knowledge within the water sector will be highly regarded however, we also welcome applications from candidates with strong investigative, dispute resolution or case management experience who can quickly build industry knowledge.
- Highly developed analytical and critical thinking skills, being able to quickly see the key issues and make sound evidence-based decisions
- Excellent written, verbal and listening skills, coupled with the ability to highlight important factors, and effectively articulate and summarise the information you have received to a range of stakeholders
- Understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality
- Ability to recognise and respond to vulnerability, using a sensitive and person-centred approach
- Ability to assess competing priorities, be agile and meet your targets
- Thirst for knowledge and growth and a love of collaborating with likeminded professionals
- Ability to apply technical and industry knowledge of energy and water to quickly troubleshoot and solve problems or be self-driven to quickly learn

What makes working with us great

- Truly flexible and hybrid ways of working with life-friendly hours
- Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave
- Centrally located office in Melbourne CBD, close to public transport
- Inclusive team culture that supports each other, collaborates and innovates
- We live and breathe wellbeing, offering a varied program that has something for everyone!

EWOV is a certified Family Inclusive Workplace committed to improving your work-life wellbeing with leading policies and practices on flexible work, parental leave, family care and family wellbeing.

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📌 Investigator (Dispute Resolution) (Melbourne)
🏢 Energy & Water Ombudsman Victoria
📍 Melbourne