Take the lead as the first voice customers hear, providing skilled, solutions‑focused support that keeps essential services moving.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking Multiple Customer Service Operators for a trusted state government client located in theirNewcastlebased call centre.

Position Details

Date of publication: 16/07/2026

Location: Hunter Valley NSW, NSW

Industry: Customer Service & Call Centre

Salary/Pay: Not disclosed

Reference number: 210086597

Take the lead as the first voice customers hear, providing professional, solutions‑focused support that keeps essential services moving.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking Multiple Customer Service Operators for a trusted state government client located in theirNewcastlebased call centre.

The important parts:

- Pay:$37.50 per hour + Super
- Duration:6‑month contract | 7th Auguststart date
- Hours:Full-time, rotating roster with shifts scheduled within either:
- Monday to Friday, between 7:00am and 7:00pm, or
- Monday to Sunday, between 6:00am and 10:00pm (including public holidays).

- Location: Onsite, Newcastle NSW

What you will be required to do:

You’ll be the first person customers speak to, using your customer service skills to provide helpful, friendly, and accurate support that makes accessing government services easier.

- Answer inbound customer calls in a busy but supportive contact centre




- Help customers understand services, next steps, and available options
- Resolve enquiries on the spot where possible, or connect customers with the right team
- Accurately update customer records and systems as you go
- Complete simple admin tasks while following privacy and compliance guidelines
- Deliver a positive, professional experience in every interaction

To be successful in the role you will:

- Bring 2–3 years of customer service experience (call centre, admin, office or retail)
- Have excellent written and verbal communication
- Demonstrate strong computer skills, including Outlook, Teams and multi‑screen navigation
- Show strong email etiquette and fast, accurate typing
- Be technically confident with the ability to learn new systems quickly
- Previous government experience is preferred but not required
- Full Australian working rights required
- Willingness to undergo National Police Check

What’s on offer for you:

- Secure government contract role
- Supportive team and structured onboarding
- Consistent 35 hours per week
- Opportunities to build contact centre experience in a high‑volume environment
- Potential hybrid flexibility after training

Synergie Australia delivers a full 360 recruitment solution, consisting oftemporaryandpermanent recruitment services, and more.Safetyis of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future. This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate. If you aspire for better, let’swork together.

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📌 Customer Service Operator (Call Centre) (New South Wales)
🏢 Synergie
📍 New South Wales