Are you passionate about delivering exceptional customer service? Do you love a fast-paced environment where each day brings new customer challenges? If so, we want to talk to you!
About the Company:
Ballarat Tractors is a family-owned dealership with over 40 years of partnering our customers and delivering, repairing and servicing awesome agricultural and construction machines including New Holand, Kobelco, Merlo, ASV, Pottinger, Hansa and more!
About the role:
As a Parts Interpreter, you will use your technical knowledge and great customer service skills to interpret specifications, codes and product descriptions to help our customers correctly identify parts required for repairs or replacements. Reporting to the Parts Manager, you will be responsible:
- Assessing and interpreting customer requirements
- Using OEM portals and DMS to check stock availability and pricing
- Providing technical advice on part variants, availability, prices, warranty, use and care
- Maintaining the showroom in outstanding condition
- Rotate stock and participate in stocktakes
- Work through customer complaint resolution including queries on warranty
- Support the workshop with part requests
- Cash, handling, EFTPOS and invoicing sales.
Preferred Skills and Experience:
- A people person with outstanding communication skills
- A great detective and problem solver - to locate those challenging parts that may not be available from the OEM.
- A team player who values collaboration and positivity
- Experienced in the operations of a busy dealerships and Spare Parts counter
- Highly computer literate and a quick learner - Auto IT Equip experience preferred
On Offer:
- Full time, permanent role
- Competitive salary with monthly bonus system
- On-site parking
- An awesome, supportive and friendly team
Ballarat Tractors believes that our employees are our greatest asset! We are dedicated to fostering a culture of excellence, teamwork and growth. If you are ready to take your career to the next level and make a difference to our customers' lives, we want to hear from you!
We are an equal opportunity employer, celebrate diversity and are committed to creating a safe and inclusive environment.
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📌 Parts Interpreter (Ballarat East)
🏢 Melbourne Tractors
📍 Ballarat East
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