We are an Australian-owned Managed IT Services Provider and Microsoft Solutions Partner with ASD Essential Eight certification. From our offices in Sydney and Melbourne, we deliver managed IT, Cybersecurity, Microsoft 365 and AI services to a loyal base of clients, with a particular focus on not-for-profits, charities and membership-based organisations across NSW, VIC and QLD.

We're a growing team that takes pride in doing IT properly - secure, well-documented and genuinely valued by the organisations we support. As we scale, we're looking for a capable Level 2-3 IT Support/ Infrastructure Engineer to strengthen our service delivery team.

About the role

Reporting to the Service Delivery Manager, you'll be the escalation point for our Level 1 helpdesk and own the day-to-day health of our clients' infrastructure. This is a hands-on role covering server, network, cloud and endpoint environments across a diverse client base - ideal for someone who enjoys variety, wants to deepen their technical skills and likes seeing a problem through to resolution.

What you'll be doing

- Resolving escalated (Level 2) incidents and service requests across Windows Server, Microsoft 365, networking and endpoint environments
- Administering Microsoft 365, Entra ID and Intune - user lifecycle, licensing, security policies, device enrolment and compliance
- Supporting and maintaining virtualised server environments, backups and disaster recovery
- Configuring and troubleshooting networks - switches, firewalls, VPNs, Wi-Fi and DNS/DHCP
- Managing endpoint security and monitoring tooling (RMM, MDR, email security)
- Delivering small infrastructure projects and client onboarding/migrations alongside senior engineers
- Maintaining accurate documentation, asset records and ticket notes in our service desk platform




- Applying and upholding security best practice aligned to the ASD Essential Eight

What you'll bring

- 5+ years' experience in an IT support or infrastructure role, ideally within an MSP or multi-client environment
- Excellent communication skills with the ability to proactively influence stakeholders internally and within client organisations
- Current Microsoft 365 and Windows Server administration skills
- Current working knowledge of Entra ID (Azure AD) and Intune
- Practical networking experience - firewalls, switching, VPNs and Wi-Fi
- Familiarity with virtualisation, backup and disaster recovery concepts
- Excellent troubleshooting skills and a methodical, documentation-first approach
- Clear, qualified communication and a genuine customer-service mindset
- Australian working rights and a current driver's licence (occasional client site visits)
- Relevant certifications (e.g. MS-102, AZ-104, CompTIA) or a willingness to work toward them
- Exposure to RMM, MDR and email security tooling (e.g. NinjaOne, Sophos, Mimecast)
- Experience with a PSA/ticketing platform (e.g. Microsoft Dynamics or similar)
- Understanding of the ASD Essential Eight or other security frameworks

What we offer

- Competitive salary + superannuation, reviewed annually
- A clear growth path toward senior / Level 3 engineering or Solution Architect
- Ongoing training, certifications and vendor accreditations
- Modern Sydney CBD office near QVB
- A supportive, close-knit team that values doing things well
- The chance to make a real difference for purpose-driven organisations

We are an equal opportunity employer.

We welcome applications from people of all genders and backgrounds and are committed to building a diverse and inclusive workplace.

Only shortlisted candidates will be contacted. Applicants must have valid Australian working rights.

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📌 Level 2 IT Support Engineer - MSP role (New South Wales)
🏢 seek.com.au
📍 New South Wales