At Customised Education Group we are a growing Registered Training Organisation (RTO) specialising in the delivery of customised education programs with industry leading organisations. We pride ourselves on delivering high quality, engaging and, compliant training that sets our students up for graduate success. We are a vibrant, supportive team that believes student success starts with a great support system. That’s where you come in.

RTO Compliance Manager

Key Responsibilities

A. Regulatory Oversight & Strategy

- ASQA Liaison: Act as the primary Point of Contact (PEO/CEO support) for all communications with ASQA, including registrations, renewals, and scope additions.

- Standards Maintenance: Ensure the RTO meets all Standards for RTOs 2015, Data Provision Requirements, and Fit and Proper Person Requirements.

- Legislation Monitoring: Stay updated on changes to the National Vocational Education and Training Regulator Act 2011 and the ESOS Act (if CRICOS).

B. Internal Auditing & Quality Assurance

- Self-Assurance: Lead a cycle of internal audits across all standards (Marketing, Enrolment, Training/Assessment, and Completion).

- Rectification: Identify gaps in compliance and develop "Corrective Action Plans" to mitigate risks before external audits.

- Third-Party Monitoring: Oversee and audit any third-party providers or education agents to ensure they represent the RTO accurately.

C. Data & Reporting

- AVETMISS Reporting: Ensure the timely and accurate submission of AVETMISS data and Quality Indicator (Learner and Employer) surveys.

- Scope Management:



Manage the transition of training packages, ensuring the RTO moves to new versions of qualifications within the required 12-month window.

D. Staff Capability

- Professional Development: Verify and maintain the Trainer/Assessor Vocational Competency and Currency records.

- Induction: Lead compliance inductions for current staff to ensure they understand their obligations under the VET Quality Framework.

3. Essential Selection Criteria

- VET Leadership: At least 5 years of experience in the Australian VET sector, with at least 2 years in a dedicated compliance or quality role.

- Audit Experience: Proven track record of leading an RTO through successful ASQA audits (Initial, Renewal, or Monitoring).

- Technical Knowledge: Expert-level understanding of the AQF, National Training Packages, and USI (Unique Student Identifier) legislation.

- High-Level Analysis: The ability to interpret complex legislative documents and translate them into simple operational policies.

4. Required Qualifications

- Mandatory: TAE40122 (or TAE40116) Certificate IV in Training and Assessment.

- Highly Regarded: BSB50920 Diploma of Quality Auditing (or higher).

- Desirable: Graduate Diploma of Management (Learning) or equivalent.

5. Performance Indicators (KPIs)

- Audit Outcome: Zero "Critical Non-Compliances" in any internal or external audit.

- Reporting Accuracy: 100% error-free AVETMISS data submissions.

- Risk Mitigation: All superseded units transitioned within the 12-month regulatory timeframe.

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📌 RTO Compliance Manager (Melbourne)
🏢 Customised Education Group
📍 Melbourne