Therapy Mental Health Pty Ltd – Eltham VIC

Rostering & Administration Coordinator

Join Our Growing Team

THERAPY Mental Health is seeking an experienced and highly organised Rostering & Administration Coordinator to support our expanding NDIS mental health and disability services.

This is a fast-paced role requiring exceptional attention to detail, strong communication skills, and proven experience using CareMaster. Applicants without CareMaster experience will not be considered.

About the Role

You will play a key role in coordinating participant supports, managing rosters, and ensuring the smooth day-to-day operation of our services.

Responsibilities include:

- Creating and managing staff rosters
- Matching support workers to participant needs and preferences
- Managing shift changes, cancellations, and urgent roster requests
- Maintaining accurate participant and employee records
- Scheduling new services and onboarding participants
- Monitoring service delivery and roster compliance
- Liaising with participants, families, support workers, coordinators, and external stakeholders
- Assisting with payroll preparation and timesheet review
- Managing phone, email, and administrative enquiries
- Supporting quality, compliance,



and NDIS documentation requirements

Essential Requirements

- Previous rostering experience within disability, aged care, community services, or healthcare
- Strong working knowledge of CareMaster (highly desirable)
- Excellent organisational and time-management skills
- Ability to manage multiple priorities in a rapid-paced environment
- High level of computer literacy and administration skills
- Professional communication and problem-solving abilitiesStrong attention to detail and accuracy
- Current National Police Check
- NDIS Worker Screening Check (or ability to obtain)

Highly Regarded

- Experience within the NDIS sector
- Experience using Employment Hero
- Knowledge of SCHADS Award rostering requirements
- Experience coordinating large workforces and complex participant supports
- Understanding of psychosocial disability and mental health supports

What We Offer

- Competitive salary based on experience
- Supportive and collaborative team environment
- Opportunities for career development
- Modern office environment
- Meaningful work supporting people to live better lives

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📌 Rostering & Administration Coordinator (Nhill)
🏢 Therapy Mental Health
📍 Nhill